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Birnie & Sons Plumbing Testimonials
Birnie & Sons Plumbing Testimonials
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Birnie & Sons Plumbing Testimonials

At Birnie & Sons Plumbing, we've been proudly providing customer service excellence for generations. In that time, we've delighted tens of thousands of our local customers: read from just a few of them below:

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Overall Rating Thos. R. Birnie & Sons

Thos. R. Birnie & Sons
5 Star Rating
(289 Reviews rated 5 Stars)
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Marc did an excellent job of addressing the issue I had with the toilet in my main bathroom. Before starting the work, we discussed different options and he explained everything in detail. He also provided several quotes. He did a plumbing camera inspection to ensure there were no problems in the sewer line and also installed a new toilet. He is very knowledgeable, a great communicator and detail oriented with his paperwork. You won’t be disappointed when you work with Marc!

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Great job installing our garage fawcett with indoor shut off valve. Very difficult area to get to in the basement rafters and they improved on the builders installation greatly. Very happy with the work and speed with which it was completed.

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Great communication, great advice, great service came in got the job done in timely manor. Kept me in the loop what was going on. I will be contacting birnie and sons for all my plumbing needs

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We cannot say enough great things about Jason. He did a great job replacing our clay pipes with PVC pipes, with his workmates, Tom and Pat. The weather conditions they worked under were not pleasant at all. It was cold, and they were covered in mud , but never complained. All the men that worked here were always smiling and always friendly. They are very hardworking men under less then ideal conditions. We read the reviews ahead of time and they almost sounded to good to be true. Well, we are here to say those reviews are true as well as is this one. Everyone we were in contact with at Thos. R. Bernie and Sons was polite and treated us well. Customer service is alive and well yet at Thos. R. Bernie and Sons. We thank Jason and Tom and Pat for a job very well done. Thank you to Gerry as well. Bugs and Lin

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Good and fast

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Jeff and Kellholm both gave me great service and I was very appreciative of all of the information they gave me. Following the job done by Jeff, I can say that Jeff gave me outstanding service that went above and beyond the call of duty. He supplied a missing part of my kitchen faucet and did a fantastic job replacing all of my house's old galvanized plumbing pipes throughout the basement. I highly recommend Jeff; I hope that Thos R. Birnie & Sons Ltd. management will be as professional as Jeff was in the next leg of my journey with them: getting City of Hamilton approval before they replace my lead water line pipes. I look forward to working with Kellholm on this!

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They helped me out of a very bad frozen pipes situation. Poor guy was under my house in the very tight crawlspace for hours in frigid sub zero weather for hours without a complaint. Got my water running again and gave me information on how to avoid this problem in the future. On top of it all there was a problem with my toilet and after being on site for 6 hours he took the time to fix it before he left. Excellent service. Above and beyond. I would highly recommend this company.

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very speedy professional service Kyle quickly found the problem and fixed it and explained it all. I would recommend them highly. They came within the hour and took care of my problem with little mess and fuss

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Very efficient

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Our technician Kyle R. was very professional. He explained everything that he could do for us and gave us several choices. We picked one and he got to work. Everything is now fine. Thanks to them we can now sleep better without a worry.

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One again Birnie & Sons came and quickly took care of our sewer backup. Thanks to Robert for his professionalism. Highly recommend this company

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Kyle was knowledgeable, friendly and knowledgeable. Took care of our problem quickly on new years eve. Thanks for your service!!

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Jeff and Kellholm both gave me great service and I was very appreciative of all of the information they gave me. I am still in the quote phase but I greatly appreciate the good customer service.

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Jeff and Kellholm both gave me great service and I was very appreciative of all of the information they gave me. I am still in the quote phase but I greatly appreciate the good customer service.

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Kyle R. examined our drain, asked if he could use a 2 X 4 that was nearby, poked it into the drain hole and 'whoosh' - 'Drain Cleared' he stated. I was shocked at how simple the operation was, and how deep the drain went into the ground below the cellar floor. Of course, my question was 'what is the charge?' - the answer ..... 'No Charge, it's Christmas' Thank you and Merry Christmas Kyle R. and Thos. R. Birnie and Sons

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Fast and great service. Kyle was friendly and very informative about preventative measures for the future. Would not hesitate to call them for future issues.

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I was pleased with your service.

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Paul was fantastic. He communicated the issue and resolution promptly and was a genuinely nice person as well. He quoted the fix and completed it in agreed timeframe. Great job!

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Timing, Service Rep, Helpfulness and Knowledge. We were impressed. This was not our first experience with Robert, and certainly won't be our last!

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When Jeff arrived, he went directly to the bathroom, determined what the problem was, gave us a cost estimate then, once we asked him to proceed, he got the required materials from his van, and he came back installed what was needed. He was very pleasant, knew what was needed and explained before doing. So nothing was a surprise. Works for us.

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Jeff F was the service person that replaced our toilet in an expedient and professional manner. We have been customers of Thos R Birnie & Sons Ltd. for many years and would never hesitate recommending the company to friends and family. From first contact with their office to the completion of the job the level of service is the best.

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Looking to purchased a ******** water softener and maybe filer system if required. ******** put me in touch with Thos R Birnie & Sons. Technician can out tested the water, completely answered all chemical-related questions regarding the water and the tests he performed. Ran additional tests to confirm that only a water softener was required. Full explanations, recommendations and pricing of three systems to choose from. Very knowledgeable and polite. I will not hesitate in purchasing my ******** water softener system and have it installed by Thos R Birnie & Sons.

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Very happy with the work done. There was an issue and they were here in less than 24 hours to remedy it. Paul was excellent and very positive. Great employee and represented your company so well. Thank you!

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Thos.R.Birnie & Sons always the place I will call if I have plumbing issues. The service team are excellent, they keep me updated no matter if it is a schedule change or the arrival time of the technical. Jeff is a very experienced and knowledgeable technician. If you are looking for good quality and good service, this is the company you can rely on.

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The Team of Patrick and Jason were very professional,thorough and I was very pleased with the job they did to solve the problem I was experiencing. They overcame obstacles that cropped up and were able to complete the job on time. I have dealt with your company in one form or another over the years and all in all it has been a satisfying experience on all occasions.

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We recently had a new sump pump system installed in our basement. We are very pleased with the workmanship by field serviceman Jeff. He was very professional, courteous and explained to us in detail the procedure of what he was doing. The job was completed in a clean and timely manor. Overall, I would not hesitate to use there services again in the future.

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Its been two months since I had to deal with a leaking tank, until Jeff came and fix my life! Great service!

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Great service, friendly, explained problem in full detail, highly recommend Thos R Birnie & Sons for any of your plumbing needs. Top Notch!

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My toilet started to leak. Paul S. from Thos. R,. Birnie and Sons Ltd was assigned to help me. I have never described dealing with a toilet as a wonderful experience but now this is the first. Paul knew exactly what the problem was and outlined 4 options for me to take. Each option carried a cost which were clearly outlined. He was patient, knowledgeable and personable. Birnie never has disappointed me. No matter how small the job is they will come assess and complete the work. This company, thanks to people like Paul S., remain my go to plumbing company! Keep up the great work. John P. S.

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Very good experience - again . This the 3rd time using T.Birnie and every time problem solved complete with explanations, recommendations and pricing. Yesterday service tech Kyle showed up on time , completed job in a timely manner and left the premises as clean as it was before the work. in summary , pricey but service excellent and worth the cost ; will be using T.Birnie for any future plumbing needs.

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Purchased a Kinetico water softener and RO system through Costco. Thos R Birnie & Sons were the Kinetico dealer that installed the system. There was a little confusion in the initial visit but Costco, Kinetico and Thos R. Birnie & Sons were great in identifying the problem and getting them to my house for the initial visit. Roy Birnie came out to check out my house and explain the benefits of the Kinetico system. As I've had an older system in my previous house, I didn't really have to be sold on it. Roy was an absolute pleasure to deal with. I had asked them to install the RO unit in the basement instead of the recommended location of under the sink, they went out of their way of installing larger tubing to account for the additional distance from the faucet in the kitchen. John and Roy actually came out to do the install and they were very thorough in checking their work. There was an issue with the holding tank, I'm sure it was a product issue and not an installation one, but they came back right away to get things sorted out. Great work, great to deal with, I would absolutely call them back for plumbing work and absolutely recommend them to others I know. Thanks Roy and John.

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Kellholm came out to help me diagnose a problem with the shower drain in my basement bathroom. He was extremely helpful in explaining how the problem needed to be addressed and used plain language to explain it to me clearly. He took the extra step of checking the drain pipes with the camera, which revealed a larger problem outside of the house, but better to know now than when poop is floating in my house. In conversation during his visit, it was clear that Kellholm has more than 1 year of experience, which is what the email notification I got before he came here said. He actually said he's been with this company for several years, in addition to previous experience with the city and other private companies. So don't worry, Kellholm is no rookie! You're in good hands with him.

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They answered the phone!!! That one fact sets them apart from all the others! Then they backed up that profeshionalism with excellent customer service. Hayley ( who answered the phone) began by listening to my problem and getting my contact info all the while assuring me that my plumbing problem would be delt with promptly and I'm happy to say that it was! Jeff F. arrived at our home for our free consultation. He was friendly, profeshional and efficient. We agreed to the solution to our problem and he went right to work to solve it! It was done quickly and efficiently and before we knew it, we were back in business with our plumbing! Thank goodness!!! I would highly recommend 5 Stinky Birnie Plumbing to my family and friends!!! They give the kind of customer service that is very rare these days!!! Connie Watts

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The service person Robert was friendly and knowledgable . He unclogged my sewer line and unfortunately discovered a potential future problem but I was very pleased with the work provided and will use Birnie & sons in the future when needed

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very happy with the service provided work Seamus Doyle has always been very thorough and efficient and I would highly recommend him Barb T Milton

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Service pro paul s was very kind and informative and would definetly recommend

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Excellent service. Plumber Paul was very professional and knowledgeable. He solved our issue quickly and explained the problem in terms we could understand. Would definitely recommend Paul to anyone with plumbing issues.

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The service person was very friendly and explained everything about the proposed job very thoroughly so it was easy to understand. No complaints whatsoever.

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The service person was very friendly and explained everything about the proposed job very thoroughly so it was easy to understand. No complaints whatsoever.

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Excellent and friendly service.

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Kyle came out to quote on a basement sealing job, friendly and knowledgeable. Waiting on a couple other places for pricing to compare, but if all is the same then I would go with the company Kyle works for. Had a previous experience with them getting a water softener and filter system and they've overall been very pleasant the deal with.

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John is very efficient, polite, and considerate. He called to ask if it was alright to come when he was running late. He is a very nice young man.

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I had a blockage in my drain causing a back up issue in my laundry room. Rob was professional and very knowledgeable. Rob provided me all the options available and best plan of action for my situation. Spectacular job!

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I own a house in Hamilton which is rented out to a family. Their daughter had a bath an water went through the light fixture in the kitchen below. I figured it was probably a problem with the overflow drain and I called this company as I'd seen their trucks around and figured they'd be reliable. I called and spoke to a woman on a Thursday and she told me they wouldn't be able to get to the house before the following Tuesday? This seemed like a long wait but it wasn't an emergency so i agreed to that. I called Tuesday to confirm they were coming and was told the appointment would be for the next day. I arranged for the tenant to be home and she waited without a call or update, as did I. I called them and was told they couldn't make it out until the next day now. This was a full week after I called. The next day Robert came but the water was shut off so he couldn't actually do the work anyway but told me the total cost for the repair (if it was the overflow) would be in the neighborhood of $1000!!!! It would be 175 bucks just to cut a hole in the drywall behind the drain to look at it. I could go on but suffice it to say I found a licensed plumber who charges less than 25% of this company's prices and was available to do the work the next day.

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he was yery good.and helpful

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The service person arrived within the time promised. He did a very good job in much less time than I expected. Appliances that had to be moved were replaced. Well done

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Kyle is always very professional and helpful. Because your company has been here multiple times over the years, we ask for him every time.

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Great Service

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just at quote stage, but the gent doing it was informed, informed me well, and courteous and considerate ... waiting on status of house sale fro the work to be performed ... good stuff do far

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Recently dealt with Kyle - he was professional, straight forward and knowledgable about my plumbing issues around an older sewer under the house.

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The service is excellent and professional and respectful. Not always easy finding or receiving such service (at least in my experience) and the job being done in my old home is not an easy one. Charlie has been great in explaining things and walking me through it. I appreciate the care and patience shown in this job. It is not always possible to boast about having a stellar team but Thos. R. Birnie & Sons seems to have one, especially in a professional like Charlie. Highly recommended.

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great response time and excellent results from John. Thanks to all involved in scheduling and completing the work

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We called Thos R Birnie for cosultaion regarding several plumbing issues and we asked for Jeff as he had worked at our house a few years before. Jeff reviewed the situation and advised us not to do some work as it would not be necessary. We will definitely call back when we are ready to do our work.

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Lovely young man. Very polite and thorough and extremely knowledgeable

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Very satisfied with the professionalism and knowledge. Kellholm was very thorough and explained everything. I would definitely recommend Thos. R. Birnie and Sons !

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excellent service

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The fellow that came to my house was the most well mannered and respectful. He was extremely helpful and I would call this company again in a heartbeat.

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I used Birnie & Sons for two different jobs, they were professional, knowledgeable, honest and trustworthy. They went above and beyond when I was working with the city to get the grants they were offering. I would not hesitate to recommend this company.

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I was very impressed by their professional work and helpful with any questions, vey courteous, they were on time and finished very quick. left the property very clean. I would highly recommend your company and work done replacing main lead water pipe

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Very much appreciated Kyle and assistance (Luke). Very polite and professional. Better still, they got to the root of the problem and resolved it. Kyle gave me some helpful tips to better manage the sewer down the road. Thanks so much!

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Paul was very knowledgeable. He fixed the problem and was careful not to make a mess. Would recommend him and the company.

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VERY pleased with Paul's service. He saw how to do the work necessary with less time/money. Very knowledgeable, personable and friendly! Well done!

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The company did a good job. Gerry always happy to help very professional and gentle person. Also the rest of the people.

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Our go to plumbers. Great service and friendly staff

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professional, organized

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Both were very pleasant to deal with from start to finish. Paul was (again) very professional to deal with. He provided me with a detailed explanation ( including quotes) for all of the required repairs & plumbing upgrades that I had requested, just like the last time that I had called on T. R. Bernie for plumbing expertise. Couldn't be happier with the end results.

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Robert was professional in doing his work and in dealing with me. I was quite happy with his work.

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Callum attended and gave a very thorough analysis of what is needed to replace my sewer line. He ran a camera through the sewer line, a water detector to mark off the location where the pipes are and a thorough breakdown of his report. Very pleased with his service.

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I used Bernie and Sons , They send Robert to fix the problem, he fixed the problem. Timely service, reasonable charge, reliable, no sales pressure or make you feel you are under their mercy. I'm pleased to recoment them to any household.

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Kyle was excellent at taking care of our pro lem in a professional and courteous way. You could have a conversation with him and not once did he show that we were bothering him. He just kept on working and answered all our questions. Great worker. We would have him again.

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Very professional and pleasant,worked quickly to correct the problem.

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Thank you once again Jeff for your great professional plumbing assessment and customer service. I recommend Thos. R. Birie & Sons for anyone who needs plumbing services.

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After contacting Thomas R Birnie & Sons online. I received a phone call Monday morning informing me Jeff would be here within 30 mins. When he arrived he looked at our toilet that had been leaking, our water shut off was seized both at the tank and main. He was well prepared and very knowledgeable. He gave us a quote for the job, plus a few others that we had asked him about. When the jobs were done he cleaned up and explained everything. I will definitely be asking for him when we need a plumber, Thank you

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We purchased our Kinetico R.O. system and whole home softener from Jon and only have it serviced by his company. Super impressed with Jon and the team. We would highly recommend working with this company!

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I had the pleasure of having Paul.S come to my home and repair my floor drain. Great Job. Thank you. cheers.

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The float in my toilet was not shutting off and was causing my toilet to continue to run after each flush. In days gone by you could just adjust the float. My 5 year old top of the line, low water level system required a plumber. I called Thomas R Birnie & Sons Ltd. The appointment was set, they showed up when they said they would. had the replacement part in his truck, did the work and was in and out in less than 1/2 hour. He also fixed a minor broken screw on a tap (no charge) while he was here. Thank you so much back in good running order.

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Timely & fast and clear explanation with Paul ... thankyou for the excellent service !!!!

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Jeff came to our home to hook up our new dishwasher, taps and sink and did an excellent job. He was friendly, efficient and I wouldn't hesitate to recommend him to friends. Thank you for a job well done!

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they came down from Hamilton and in such a timely matter.

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Thos.R.Birinie & Sons replaced my sewer lateral pipe and my lead pipe in my house. From the get go, they were very prompt with returning my call, as this was an emergency. While other contractors were too busy due to the time of year, they were able to call me back, set up a time for the estimate and perform the required work at a time to fit my schedule. The contractors performing the work were Tom and Patrick. All work areas outside were covered with plywood to protect my front lawn and driveway from any extensive damage. The interior floors and stairs were also covered with rubber sheets. Tom and Pat were very knowledgeable about all things plumbing, and were able to answer all my questions. Upon completion Tom took the time to inspect all pipes for leakage as well as taps for water pressure. He even checked my toilet and helped clean out some of the debris in float in the back of my toilet which often results from working on water pipes, causing the toilet to run. When cleaning up sewer lateral pipe trench it was filled in with gravel, original soil and another big layer of gravel,making the area ready for repaving. Front lawn soil was also filled in, ready for lawn replacement in the small area which was dug up. Very happy with this company and would recommend them to those requiring major plumbing work on their home.

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Excellent service Kyle R was great definitely recommend his services for anyone that needs it.

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So far so good ......have another appointment on Friday for quote for sewage

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Paul showed me the old components in my toilet that were no longer working, explained how to fix it and completed the work in no time. I appreciate the professionalism and reliable, friendly service!

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Thos R Birnie was recommended to us by All-Care. Kyle did an excellent job and was pleasant and helpful throughout the cleaning of the sewer. Would also recommend Thos R Birnie & Sons

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Paul did an excellent job connecting the basement bathroom. He was professional and efficient. strongly recommend him and the company.

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Patrick & his assistant did an outstanding job, very friendly and always happy to answer all my questions.

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The two fellas that came out were a great help in figuring what could be done to remedy a water leak I was having in the basement. Would definatly call them again

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New to Dundas we relied upon ratings and reviews to choose Thomas Birnie to install new toilets and to have as plumbers if we have future problems. Their office was excellent at taking our call and quickly arranging for JEFF to come within a day or so. There were two confirming calls from the office and Jeff was on time and ready to state a flat price and to get going. Within two hours he had picked up the toilets, installed them, and hauled away the old. In all he gave a sense of competence and was pleasant. He cleaned up both areas. No doubt we would use Birnie again and no doubt we would wait for Jeff to be assigned the job. Now... an electrician and a handyman.....

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We own a century home Hamilton with the original tile sewer line. The sewer line was never cleaned. Needless to say things caught up to us or should I say ‘backed up on us’. Unfortunately I had to have extensive sewer repair done. After Matthew and Josh cleaned the line Kellholm came out to explain what repairs were need to the old line. It was decided that using a liner in our existing sewer instead of replacing the complete sewer line was the best way to go. Patrick and Josh came in to install the liner followed up by Jason for the final inspection. These guys took the time explained every step of the process. They would stop and answer any questions that I had. I was very happy with everything that was going on. Can’t say enough about ALL the technicians. Excellent service. Highly recommend Thos. R. Birnie & Sons to anyone. Peter

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Excellent. He explained everything to us including our options. Very patient as we had lots of questions

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Thos R Birnie & Sons Ltd did an excellent job fixing the leak in my basement wall. No water has come into my basement or my sump pump. The job was done timely and efficiently. Even my lawn was protected from the machinery. Thank you. Dan G C.

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Robert He arrived on time and did an excellent job correcting the toilet handle problem I was having. He was also extremely courteous and friendly Ken Robertson This email address is being protected from spambots. You need JavaScript enabled to view it.

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Tom and his team replaced the lead pipe into our house. They did a great job and we are very happy with the results. Tom was always happy to answer questions about the process along the way keeping me informed of any issues that arose. I would recommend This company for any job you need done.

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They were on time & thorough in their estimation write up & explained to me exactly their process.

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Exemplary service people arrive on time kept me informed as to work progress clean up and workplace left in satisfactory condition. Patrick and Jason are to be commended for their attention to detail and to ensuring that the work was accomplished in a timely manner.

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Prompt, helpfull and answered all questions with a straightforward answer So far so good. The crew arrived on schedule and went to work in a very professional manner, explaining as they went. Hooked up the new water line in a really clean uncluttered way, cleaned up everything, filled holes in basement walls and swept mud and debris from sidewalks and road. First class all the way. Highly recommend them to anyone.

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I have never, ever been so impressed with the AMAZING SERVICE that we just experienced at our home, the service professional that you sent was responsive to our needs and concerns, understood our predicament and provide us with permanent solution to our plumbing problems. I thought that such incredible service would have cost me a small fortune, I was wrong, the value I was shown and the service I was provided was more than fair and Tom even saved us an additional 15%, incredible. Thanks Tom for the great service.

P Sweeney

The service man was very respectful and kind. He did the repair in under 90 minutes. The serviceman arrived on time. I really liked that they wore shoe covers. That is a customer care feature that really stood out in my mind.

A Jones

We noticed water and sewage coming up the laundry room drain so we called them and they came within a day to fix the problem. Very hospitibal men and humourous too. I would call them again if I had a problem.

C Mountain

Water was coming out of our basement shower. Birnie & Sons staff came within short time after call and performed video inspection. Located the blockage and removed tree roots in efficient manner. Problem solved and fixed in a short time.

R Irvine

He was on time (as we all know a rare thing in the service industry) he was friendly, and super fast. The price was great and the best part... he took away the old toilet and all the cardboard from the new one! He left me no mess to clean up! You have to love that!

L Lefrancois

For the best in customer service, professionalism and expertise for your plumbing needs, call and speak with the helpful and friendly team at Birnie & Sons Plumbing today.

Birnie & Sons Service Area

OUR ONTARIO SERVICE AREA INCLUDES:

  • HAMILTON
  • ST CATHARINES
  • BURLINGTON
  • MISSISSAUGA
  • OAKVILLE
  • MILTON
  • WELLAND
  • BRANTFORD
  • NIAGARA FALLS

THE BIRNIE AND SONS PLUMBING GUARANTEE

WHEN YOU CHOOSE BIRNIE & SONS PLUMBING FOR YOUR HOME'S PLUMBING NEEDS IN HAMILTON AND ACROSS THE GOLDEN HORSESHOE, YOU CAN BE SURE OF A BEING PROVIDED WITH A 1ST CLASS LEVEL OF SERVICE THAT YOU'LL BE MORE THAN SATISFIED WITH.

1. Trusted For 95 Years

We've been family owned and operated for 95 years and have delighted tens of thousands of our fellow residents with ouр expert and professional plumbing services.

2. Clear, Up-Front Pricing

Enjoy the benefit of being able to make a fully informed decision, with our up front quotations that are calculated on an individual per job basis.

3. Fully Licensed and Insured

Birnie & Sons Plumbing are completely licensed and insured for all your plumbing needs in Hamilton and across the Golden Horseshoe.

4. Written Warranties

Birnie & Sons Plumbing' expert workmanship is fully backed by a written warranty for your total peace of mind.

5. Rapid Response - 24/7

With our plumbers available and on call 24/7, and with GPS we send you the nearest available plumber so you can be sure of a rapid response when you have a plumbing emergency.

6. Convenient Service Calls

We understand the importance of punctuality, so we'll always strive to be with you as soon as possible and you'll always know when your plumber is on their way.

what people say about us

  • The service man was very respectful and kind. He did the repair in under 90 minutes. The serviceman arrived on time. I really liked that they wore shoe covers. That is a customer care feature that really stood out in my mind.

    — A Jones —
  • We noticed water and sewage coming up the laundry room drain so we called them and they came within a day to fix the problem. Very hospitibal men and humourous too. I would call them again if I had a problem.

    — C Mountain —
  • Water was coming out of our basement shower. Birnie & Sons staff came within short time after call and performed video inspection. Located the blockage and removed tree roots in efficient manner. Problem solved and fixed in a short time.

    — R Irvine —
  • He was on time (as we all know a rare thing in the service industry) he was friendly, and super fast. The price was great and the best part... he took away the old toilet and all the cardboard from the new one! He left me no mess to clean up! You have to love that!

    — L Lefrancois —