Birnie & Sons Plumbing Testimonials

At Birnie & Sons Plumbing, we've been proudly providing customer service excellence for generations.  In that time, we've delighted tens of thousands of our local customers: read from just a few of them below:

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Overall Rating Thos. R. Birnie & Sons

Thos. R. Birnie & Sons
5 Star Rating
(166 Reviews rated 5 Stars)
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Prompt and courteous!!!

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Jeff was prompt and fixed our drain issue quickly and efficiently. The office staff, in particular, Julie, were very helpful and patient in setting up our appointments and reviewing the pictures of our issue. I have used this company in the past and would not hesitate to recommend and use them again.

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Mike came in and did what I wanted and helped a bit more with my laundry sink taps. I would highly recommend 5Stinky to anyone needing a quick and affordable plumber.

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Answered all my questions!

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Great Job! Tom and Nick were terrific and incredibly hard working. While they encountered some unexpected challenges they simply figured it out. I have a high level of confidence with this company and Tom as the lead on my job. Thanks

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Good response, good work. Thanks.

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Excellent service. Very friendly and polite workers, very down to earth. Highly recommended! Thanks Thom and Nick!

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They took care of my sewer line and cleaned up. Workers were friendly and kept me informed, went above and beyond thank you

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Service provided was excellent.

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Great job today from Mike G. Arrived within the time frame we expected and knew exactly how to fix the problem.

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(no commeet)

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Jason and Patrick were a pleasure to deal with. They impressed me with their professional work ethic and were very helpful in explaining the process and the progress of the install. They left the job-site clean after finishing the project and that was very helpful for me in dealing with my neighbour. I would recommend them very highly

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Thos. R. Birnie & Sons is an excellent company to deal with. This company is fast and efficient. I have not one complaint about anyone that I have dealt with. From my first phone call they have been friendly, fast and provided excellent service. Twice I have dealt with Paul, he took the time to explain what needed done and was very professional. I am very pleased and highly recommend them.

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Kelholm was fantastic and explained everything completely. He is truly a wonderful employee. Pat Walton

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Patrick and Jerry took their time to find the source of my leaky basement. We have had some severe pop up rain storms since they worked on my basement leak and no water. Thanks guys for your professional handling of my problem.

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Completely satisfied. Office kept me informed re: dates, times and personnel names. Estimates and explanations were complete. Service was friendly, courteous and quick

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I had some extensive sewer repair done by Thos R Birnie & Sons. My experience was nothing but positive. The company emailed me prior to the start of the work date to let me know who the technicians would be, so I knew who to expect. Patrick and Jason were in my house for 3 days and they were wonderful. It's always unsettling to hear a jack hammer operating in your home, but these guys explained every step of the process. They would stop and answer any questions that I had. I was completely at ease with everything that was going on. I would highly recommend this company. The work was done efficiently and the guys left my basement how they found it.

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I had the best service call ever from Paul S today for my leaky pipe. He was honest, considerate, personable and gave me options to suit my situation, I was pleasantly surprised. He fixed the issue quickly and professionally and I would definitely recommend his service to others, thanks so much!

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Paul was very personable and knowledgeable and fixed our problems in a timely manner.

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Jeff was excellent. Very knowledgeable, efficient and punctual. He did not oversell any features or services and fixed our issues on time and on budget. We were very pleased with the plumbing work that was done. Great job!

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I was so happy with the prompt and courteous service. I will always call this company when I need a good plumber.

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Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy!

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Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy!

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Jeff came on time and fixed the problem. Rates were reasonable as you get what you pay for. I have used Thos R Birnie in the past and will use them again.

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Excellent service and quality repairs. Jeff repaired our immediate problems and also solved a trouble spot which we thought would be a much bigger repair for the future. We were pleased that everything was expertly taken care of, very quickly.

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I called Birnies this am at about 10.30 and they sent Kyle R (drain technician) out to look at my problem and he checked and had repairs done by 1.30. Great service from Kyle and at reasonable cost. Thanks 5 Stinky!!!!!

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My problem was a clogged bathroom sink, but as past experiences have taught me I expect the worse. Jeff came with a smile on his face, asked questions regarding the pipes to assess the situation and was able to provide minor and worse case scenarios. Jeff cleared the problem and didn't leave a mess which I have had with other companies. Thomas R Birnie & Sons is now my "go to" company and Jeff is my guy.

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It was a pleasant and professional dealing with Kellohm. Very helpful.

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I was helped by Bob and the service was amazing! Came to my rescue within two days for clogged sewer and got me back up and running in no time. Thank you so much for the great service and will definitely recommend you to others and use your servicesmyself.

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Personable, professional and quick. Always a great company to call for any plumbing needs.

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Excellent service by Paul - his work was quick & efficient. I really liked the way he explained everything he did in easy terms a dummy like me can understand. I highly recommend Thos. R. Birnie & Sons for any plumbing problems you may encounter.

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Thanks to Robert, this is what I call experience, service and customer attention. Robert explain and guide us to chose the best of the options to solve our sewer problems and definitively I'll recommend your services any time with out questions Thanks again

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Kellholm is very knowledgeable and was able to answer all questions. He has a friendly and down to earth manner. He is asset to your company.

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Excellent service, on time, remembered us from 7 years ago!

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I called them on a Wednesday evening , and since it wasn't an emergency, He came the next morning. I showed him what the problems were. He got to work and made the repairs. Jeff was excellent. I'd ask for him again

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Fast, reliable service. Jeff was very professional and efficient.

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Robert was great in fixing our drain problem. Recommended.

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Paul gave me good advice on my plumbing problem. He offered me 3 options, letting me know the pros and cons for each option. This gave me an opportunity to gage my budget with the best solution for me. He was courteous, respectful, efficient and great with cleanup.

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Cleared up a repeated toilet clog problem very fast, provided proper estimate options first, demonstrated at the end how the problem was caused and demonstrated that it is gone in a way which gave me peace of mind and confidence that it won't return. Reasonably priced and definitely worth it.

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Prompt, courteous and efficient. As there was only a small problem they didn't charge us. Will definitely use this service again & will recommend when needed.

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My fiancé and I had an urgent issue with our plumbing. Both our sanitary pipe and storm pipe had been broken by the tree roots from the city tree. We initially had another plumbing company in to repair the sanitary pipe, but then learned we would need to line our pipes to our foundation wall and unfortunately that company did not provide such services. I called around to a few different plumbing companies in the Hamilton area; the first one being 5 Stinky. The lady on the phone initially told me she was booking into next week for someone to come by and give me a quote, but since our lawn was dug up and it was a pressing matter, she told me she would see if one of the managers would be able to swing by ASAP. I received a call back within 10 minutes and was told that someone would be by in the next 20 minutes. Bob Birnie came to my property for a full assessment. He was very knowledgeable and pleasant. I really appreciated him taking time out of his busy schedule to make such a prompt visit to my home. In the end, we went with a different plumbing services strictly because the second quote we received was better in terms of pricing. I really do appreciate their empathy and understanding of the urgency of our issue and wouldn't hesitate to recommend them to friends and family!

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Jeff was a great technician for our water flow valve.

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the person who came was very polite and did a great job. Our basement is finished and he took his time to measure before cutting any holes Thank you for your trouble this kept he holes to a minimum.

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Tom & the crew were fantastic !!! We had a sewer liner put in & lead waterline replaced . We are very happy & would recommend to all family & friends!!!

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Good job.

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Tom and Jason not only did a great job, they were courteous and went out of their way to make sure we knew exactly what was happening each step of the way. Lorie was helpful with us when we needed her. Excellent crew.

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Fantastic Team...great guys!!! Great Job.... will recommed to family & friends

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Dude was awsome

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great customer service. prompt arrival, very friendly and courteous. highly recommended.

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Jeff came, reviewed the problems and went to work on one while I talked to my husband about the cost to complete the other task. When I told Jeff the second task would cost more than we could handle at that time, he easily packed up his supplies, accepted payment and was on his way. No arm twisting at all. The man knew how to take "no" for an answer.

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Jeff came, reviewed the problems and went to work on one while I talked to my husband about the cost to complete the other task. When I told Jeff the second task would cost more than we could handle at that time, he easily packed up his supplies, accepted

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Receptionist who booked appointment was both pleasant and courteous. Technician was knowledgeable and performed required work efficiently to my satisfaction.

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Once again I any very happy with the service provided by the company. First rate and they will continue to be my first choice. I have recommended them to others.

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An Excellent Experience

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I had been experiencing root intrusion into my 70 year old transite pipe sewer line for a few years. The second last event occurred on a weekend evening so I called Mr Rooter for service. After augering the roots out of the sewer line I asked for an estimate to have a trenchless sewer reline done. (I had to rent an auger myself 10 months later to clear another root blockage) My investigation convinced me that the solid inner lining left in the sewer pipe after the relining was impermeable to roots. As the trees weren't going anywhere it needed to be done. The added bonus was not having to trench the length of my yard and deal with the gas pipeline running nearly on top of the sewer. Thos. R. Birnie & Sons Ltd was the company sent to perform the reline. All permits and locates were taken care of by the company. The installers, Tom B. And Jason S., were always willing to answer my questions and explain any aspect of the work done. Tom and Jason were careful to protect my lawn, house foundation and gas line from any damage while operating the excavator. Plywood sheets were laid down to pile dirt on and protect the lawn from the excavator tracks. I was never without a usable sewer for more than 4 hours. After the liner was installed I got to inspect the result live while they ran a camera through the repaired sewer. Pros: Eliminates the intrusion of roots. No danger to other underground services. Smaller excavation. Less cost than excavating/replacing with traditional pipe. Actual time to pull in the liner, inflate and cure was a little over an hour. Cons: None Tom, Jason and company, Thank You

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I had been experiencing root intrusion into my 70 year old transite pipe sewer line for a few years. The second last event occurred on a weekend evening so I called Mr Rooter for service. After augering the roots out of the sewer line I asked for an estim

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I was very pleased with the prompt, same-day service I received and will definitely call on Mike at Thos. R. Birnie & Sons again for my plumbing needs.

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Kyle was very knowledgeable and found our drain back up problem quickly. Have used your service before so expected no less.thanks Kyle.

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Kyle was very knowledgeable and found our drain back up problem quickly. Have used your service before so expected no less.thanks Kyle.

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Great job finding out what the problem was. I have used this company before and would highly recommend them to anyone in the future. Thanks everyone at Mr. Stinky's : )

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I had a major plumbing problem with an old drain in the wall of my kitchen. Paul came in and within 3 hrs he completely rerouted my drain, installed all new fittings under my sinks. Very friendly, and very knowledgeable! If you have any plumbing issues, these are the people to call!

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I had a major plumbing problem with an old drain in the wall of my kitchen. Paul came in and within 3 hrs he completely rerouted my drain, installed all new fittings under my sinks. Very friendly, and very knowledgeable! If you have any plumbing issues, t

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Very honest and professional. I highly recommend them.

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Dale was very good explaining the situation to me and his work was very neat. He also did the job in a short time period.

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Dale was very courteous and polite and worked very hard to remedy our problem

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Paul was right on time, fixed the problem in 10 minutes. Very courteous, very pleased with service.

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Great, fast service. Best price from numerous quotes we received. Paul also offered a solution that two other companies didn't think of, which saved us money. Would recommend, without hesitation.

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You can always count on Birnies.

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Mike was extremely efficient, personable and helpful. I would definitely call Thos R Birnie again without hesitation and I would request Mike every time.

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Our toilet and tub had backed up (damn tree and roots) we called (on a saturday night) explained our issue and ROBERT was here in no time....,He fixed our issue and in a timely manner, he was professional, knowledgable and courteous. Very happy with the service. Thankyou ROBERT.

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I normally don't give reviews, however, this was the best repair experience I have had. After calling Thos. R. Birnie & Sons for St Catharines to repair both a broken kitchen faucet and a leaking basement shut-off valve which was used to turn off water to my outdoor faucet to prevent winter freezing, the tech arrived within a few hours. He first repaired a written quotation with options for both of the jobs and on acceptance he proceeded with the kitchen faucet. He had some parts on his truck for the faucet, however there was a small broken plastic part that he had to drive and find in town - the faucet works perfectly. When the tech inspected the basement shut-ff valve he told me it didn't need replacement - he just tightened the nut and demonstrated how it should function - no charge. I then asked if he could come to my mother's house and install a shut-off valve in her basement for her outdoor faucet as there was none. He took the time to drive there, did an inspection and told me no shut-off valve was required as the outdoor faucet was a "frost-free" type and explained how it worked - again no charge. This was the best service I've received from any repair company. Great tech, wonderful service. J. L.

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Service came quickly. Dale was very knowledgable and professional. He explained the situation clearly and laid out the best case/ worst case scenario before beginning work. Upon completion Dale answered all of our questions and provided advice in regards to prevention options which is greatly appreciated. Very happy with the overall experience and especially Dale's professionalism and work ethic. Thank you

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(no comment)

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Well done

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Dale M. did work yesterday on laundry tubs and taps and piping. He was excellent in his analysis of the problems and solutions and in his superb skills in carrying out the work. We are very pleased with the quality of work he did. When we were talking out at the front a neighbour came over and talked to him and, as a result, she will probably be calling on him to do work at her place. From my first call to Birnie and Sons, everything went so smoothly. I highly recommend them and in particular Dale.

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This was my second experience with Thos. R. Birnie & Sons. I am very impressed with your high-level of service and will not hesitate to call you again. Please convey my thanks to Dale who was fantastic.. All the best, Michael

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Everyone was very helpful& patient as the home is a rental property & I don't live in town so was working through a 3 rd party (my tenants).Called first thing in the AM &was at the house right when they said they would be (unfortunately the tenant had to be woke up but...too bad!) In no time the problem was diagnosed & I promptly got a phone call & fortunately no further action was needed.A big relief as I was expecting the worse.Would definitely recommend Thos. R.Birnie&Sons&if I require anymore plumbing advice I know who to call

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Jeff was very professional, knowledgeable, and friendly. He not only took care of the immediate problem but gave some great recommendations to avoid problems in the future. I would definitely do business with them again.

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Our experience with this company was exceptional, no long wait, the representative was very professional and courteous, we would definitely recommend them to everyone.

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Dale did an excellent job in repairing our problem.

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We have (and enjoy) two old large crabapple trees on our front lawn. Unfortunately, trees and sewer pipes have trouble getting along. I noticed a small backup in our basement floor drain and called yesterday morning. It was urgent, but not an emergency as I was able to run a hose pipe down the drain and the water did go away (slowly). I explained this to the phone operator, and she said that she would put us down for Saturday morning. Remember, this is the long weekend too! As promised, the dispatcher called about 10:15 am and said that Dale would be there in 30 to 45 minutes. After Dale arrived (he has been here before) he went right to work, solved our sewer drain problem, cleaned EVERYTHING up!!! and left with a cheerful 'Happy Thanksgiving'. Thank goodness for Thom. R. Birnie and Sons. They have helped us out more than once with problems. I would recommend them to anyone. Now I can go ahead and get the laundry done...lol

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My sump pump died on a night after a heavy rainy day. Few minutes after our call requesting service, Robert showed and very efficiently replaced the pump, saving us from a flooding in our den. He brought not only the right pump, but all the tools and comp

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My sump pump died on a night after a heavy rainy day. Few minutes after our call requesting service, Robert showed and very efficiently replaced the pump, saving us from a flooding in our den. He brought not only the right pump, but all the tools and components to do the job. I highly recommend this company, and of course, Robert !!!

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Amazing ! all well thought , all nice and clear ... will call them again if anything for sure.

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A real life saver. My main septic line was blocked after turning on the Washing machine. I called around 9AM and he arrived a little after Noon. By 2PM all fixed.

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(no comment)

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Mike at Thomas R Birnie is outstanding. He is knowledgeable and nice and a pleasure to deal with. We always use that company for all of our plumbing needs and we always ask for Mike.

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Prompt and polite, Mike fixed our shower in good time. We will be calling for any future fixes.

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Paul S. was excellent in his work. I would definitely ask for him to come back if I need other plumbing done.

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Excellent service and people

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Thanks for the great service! I would recommend Birnie plumbers to everyone!

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Lori was a pleasure to deal with when scheduling the work I needed done. Always polite, professional and very accomodating. Thomas and Matt were by far the most professional and friendly contractors I have ever dealt with. The work they did was flawless a

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Lori was a pleasure to deal with when scheduling the work I needed done. Always polite, professional and very accomodating. Thomas and Matt were by far the most professional and friendly contractors I have ever dealt with. The work they did was flawless and they kept me informed throughout the entire process. I will gladly and highly recommend Thos. R. Birnie & Sons. True professionals! 5 STAR all the way.

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I have always been pleased with the service Thomas Birnie & Sons have provided over the years. Jeff is very knowledgeable and professional.

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Lori was right on the ball and got us service right away. Robert arrived and got right to work. He was professional and friendly. He gave us great advice as to how we could avoid a repeat. We will be back... KH

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J F provided the best service ,taking into account that seniors are not always knowledgable of what plumbing devices are needed.The patience and communication by JF was appreciated in our circumstances.Thankyou Barb and Ron

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Jeff F came out to fix a basement drain backup. We were stressing over the entire matter and the potential costs involved. Jeff was honest enough to offer us his unbiased, professional opinion, which allowed for us to make an informed decision. He took the time to show us the issue, fixed it in a matter of minutes, and provided us with preventative maintenance tips. He was courteous and professional. I hope your drain never backs up.... but if it does, Call 5-stinky, and request Jeff. B Grinyer

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recently went thru 3p backwater valve program In Hamilton. After the 3 quote process I chose Bernie because of the professionalism. excellent The installer was fantastic . Overall 10 out of 10 rating. The job done was a work of art!!!! Bernie straight sho

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recently went thru 3p backwater valve program In Hamilton. After the 3 quote process I chose Bernie because of the professionalism. excellent The installer was fantastic . Overall 10 out of 10 rating. The job done was a work of art!!!! Bernie straight shooters all the way, . thank you john g brown.

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Robert did a great job fixing our shower. We had handymen and other plumbing companies suggest we undergo a major renovation to our bathroom to fix our shower problem and that simply fixing it was not an option potentially costing our young family thousands of dollars. Robert arrived, could see that potentially there might be some major work however really took the time to figure out an alternative, took the time to shop for old plumbing parts more than once for us. Instead of the old "cut to the chase and knock though walls and cabinets etc routine" for this job like the other companies suggested, Robert took the time with us, found the parts required was able to help us avoid major work and save our young family from costly repairs to our bathroom. We appreciate his patience, the time he took with us, his honesty and his great workmanship. Thanks again Robert!

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Dale came and checked three toilets, a piossible sewer smell and replaced a kitche faucet. He was on time, pleasant, knowledgeable and did an excellent job. I would call Thomas Birnie again

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Great service, fixed my problem in no time.

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I had Roy from Thomas R. Birnie and Sons Ltd. come to provide a quote on a backwater valve for my house in the Locke St. area of Hamilton. I had one previous quote from another plumber who spent less than half an hour in my home. Roy took his time (on a F

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I had Roy from Thomas R. Birnie and Sons Ltd. come to provide a quote on a backwater valve for my house in the Locke St. area of Hamilton. I had one previous quote from another plumber who spent less than half an hour in my home. Roy took his time (on a Friday afternoon) helping me to determine the placement of the valve so that I was fully informed before deciding whether or not to get the work done. He stayed for 1.5 hours answering all of my questions and discussing the issues. There was an issue with the downspouts of my home going straight into the ground. The previous plumber just looked at the age of my neighbourhood and assumed my downspouts would be tied into the sewer system, Roy asked how old my home was and, since it was built in the 1990's determined that most likely my rain water and sewer water run on two separate systems, so hopefully (not 100% guaranteed) I won't need to have to get my downspouts cut to spill onto the ground. These downspouts are in awkward locations that would affect entry into both entrances of my home as well as possibly affect my neighbours walkway as my property is higher than theirs. I would recommend Roy to anyone for an honest opinion and using his brain! Thanks Roy.

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Hello: I would like to thank Dale again for his hard work, and i am happy with the work done.This was a job that was difficult, but needed doing. Dale was great. Thanks again.

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We have a deep well in the house and had no water from the well for about ten days. We tried but couldn't find any problems so we called Thos. R. Birnie & Sons. They called before a technician came in. Dale is a very friendly and knowledgeable technician, he explained and answered all our questions, inspected well cap, piping and pressure gauge, did testing on the pressure tank and pressure switch and replaced the faulty relay switch, quickly solved the problem. We were so happy to see water flowing out of faucets again. We were surprised when we were told the cost of the repair, considering of the cost of replacement part. Dale went out to get the part and fixed problem right way, and his professional and prompt serive is much valuable. So overall we were happy and satisfied. Thank you Dale!

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Jeff F worked really hard to make sure he corrected my problem without having to tear down any walls. He was friendly and patient. He cleaned up after he was done and took a minute to just chat at the end of a hard day. I really appreciated the personal service and his efforts to save my walls!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Mike was fantastic. He had a tough job to take care of and did so like a pro. The company was quick to respond to my call, and the price to do the job was fair. Thank you for a job well done.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Service was excellent but pricey.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Paul came to do our plumbing and he was very professional and courteous. He explained everything to my husband and got the job done in a timely matter. We will have him back to do the rest of our work. Great job.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale performed all work in a very professional manner and quickly obtained excellent results. We certainly recommend his services. Sherry in the office helped with the job as well.

5 Stars rated.
5 Stars rated.
5 Stars rated.

(no comment)

5 Stars rated.
5 Stars rated.
5 Stars rated.

(no comment)

5 Stars rated.
5 Stars rated.
5 Stars rated.

An Excellent Experience

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale did the work he said we needed to fix our leak in a timely & professional matter. He was very courteous & polite, & answered all our questions & concerns we had so we understood.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Paul and Ryan finished a big job today for us. Installing a free-standing tub and installing the faucets and drain, as well as installing the plumbing and drain and faucets for 2 separate vanity sinks! Professional and reasonable, I have used Thos. R. Birnie and Sons before with success and will continue to call them in the future. Thanks Guys!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Paul S was timely courteous and willing to explain what needed to be done and how he would do it. The Repairs he had to do was very close to central vacuum pipes which i thought might have to be cut for Paul to do his work. Paul did the work without cutting the vacuum hose which was great. He left the place clean. I would not hesitate to call Thomas R Birnie & Sons in the future

5 Stars rated.
5 Stars rated.
5 Stars rated.

Exceptional service right from the initial call to the service man leaving . Very reasonable price and I immediate resolution of problem . Would highly recommend this company to family and friends.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale provided exceptional customer service. He took the time to answer all our questions, and my kids were thrilled to watch everything he did. We were very happy Dale came to help us with our pipe overflow problem. We felt we were in good hands.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Fabulous job done by Dale!! Very knowledgeable, personable, and efficient!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale was courteous and explained fully before and after what he was doing and explained my options for keeping the problem in check.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I recently had our kitchen sink faucet repaired. Thomas Bernie and Sons Ltd. were our choice of plumbers and did not disappoint! They were very accommodating in terms of my appointment time as I had some time restraints that day. Dale showed up exactly when he said he would, and did a very good job in an efficient, timely and very pleasant manner. We are very happy with the results. Thanks!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

We recently had some plumbing repair work completed with reference to our on-suite bathroom. Thos.R.Birnie & Sons provided excellent customer service overall and the technician, Paul was polite, professional, knowledgeable and executed quality workmanship in a reasonable time frame. I would highly recommend Paul and the Thos.R.Birnie & Sons team to anyone in need of professional plumbing expertise.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We recently had some plumbing repair work completed with reference to our on-suite bathroom. Thos.R.Birnie & Sons provided excellent customer service overall and the technician, Paul was polite, professional, knowledgeable and executed quality workmanship in a reasonable time frame. I would highly recommend Paul and the Thos.R.Birnie & Sons team to anyone in need of professional plumbing expertise.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We recently had our plumbing replaced in the downstairs bath, laundry room and hall. We also had them install a backwater valve. Not only were Tom and Jason friendly, they were also very professional. They cleaned up as they went, and then removed all the debris. We were not left with a mess to clean up. Altogether, a great job. Well Done! I would recommend them to anyone who has the need for a plumber.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We recently had Tom and Jason from Thos. R. Birnie replace the plumbing in our downstairs bath, laundry room, hall , and also install a backwater valve. Not only were they very friendly, but very professional as well. They cleaned up as they went and removed all the debris. I would recommend them for anybodys plumbing needs. A job well done!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tom and Jason of Birine & Sons did an excellent job. Everything went smoothly and they cleaned everything up after they were finished

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had Robert S. here at the house several times. Each time he was courteous, and very knowledgeable about his work. He eventually install two new toilets. This was done quietly and efficiently, and he cleaned up after his work. Thank you Robert. Richard Maddigan

5 Stars rated.
5 Stars rated.
5 Stars rated.

The service person who came to our house was friendly, professional and resolved our problem in very short time (the problem has not reoccurred). I'm most impressed with Thos R. Birnie & Sons, and would recommend their service to others. Keep up the good work!

5 Stars rated.
5 Stars rated.
5 Stars rated.

My service by Robert S. was handled very efficiently and professionally. By him showing up promptly after my call it avoided a disaster since my drain to the city sewer was clogged and it just started to rain when he put the cable in the drain. The rain was just starting to back up and when the cable reached 20 feet down the clog was cleared. Thanks To Thos. R Birnie and Sons, especially Robert S.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent and professional service by Tom and Jay who repaired the sewer pipe. They were friendly, explained everything very clearly...I recommend them highly!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale did a great job, very professional and courteous. I will definitely call this company again the next time I need a plumber.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Paul was a fantastic technician. He was right on time, and very thorough. I had a clogged toilet, which ended up being some weird reverse toilet that no one had ever seen before. He attempted to auger the toilet for quite a while to no avail. He then informed me that it was futile and that I would simply need to get a brand new toilet. I was concerned that it would take hours and that Paul wouldn't have time to install it. However to my surprise he went and picked up a new toilet, brought it back within 20 minutes and installed within another 20 minutes. I was so impressed with the speed and quality of the service. I am elated to have a brand new fully functioning toilet. I will most definitely be recommending Paul and Birnie & Sons Ltd to the everyone for their plumbing needs. I had a 5 STAR experience! Thank you!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great job!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale installed our new shower valve. Everything was explained in detail before hand and he did an excellent job on the installation. Quick and efficient!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Paul was a fantastic technician. He was right on time, and very thorough. I had a clogged toilet, which ended up being some weird reverse toilet that no one had ever seen before. He attempted to auger the toilet for quite a while to no avail. He then informed me that it was futile and that I would simply need to get a brand new toilet. I was concerned that it would take hours and that Paul wouldn't have time to install it. However to my surprise he went and picked up a new toilet, brought it back within 20 minutes and installed within another 20 minutes. I was so impressed with the speed and quality of the service. I am elated to have a brand new fully functioning toilet. I will most definitely be recommending Paul and Birnie & Sons Ltd to the everyone for their plumbing needs. I had a 5 STAR experience! Thank you!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent and knowledgeable service. Friendly and helpful. Problem fixed!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jason and Regen were on time and did and did a great job,i would highly recommend them both

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had no problem from when I called to make the appointment to when Mike & Jeff arrived. They were very nice gentlemen and did the work very well. I have used this company on other occasions and have had no problems with them.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Robert was professional through out the time he was at my residence. It took him about 5 minutes to clear the problem. he then prepared my bill explaining what the costs covered and about the savings program. It is people like Robert that shows customers why they should use your company. thank you.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We were very impressed with the work that Robert S. did at our place. He found some challenges with the old plumbing but stuck at it until the job was done. Some parts were missing from the shower package; he returned promptly with the new part and installed it. Throughout, he was very friendly with us. Five stars!

5 Stars rated.
5 Stars rated.
5 Stars rated.

It was a messy job but Robert was up to the task. He was efficient and answered all of my questions (which were many!) He was considerate of my home and wore coverings for his boots and machine. It was good to receive a DVD showing the results. Thank you for the great service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Robert S. was helpful and professional. He answered any questions I had and did a great job.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I called this company because i had heard good reviews about them. Both Teri and the technician were more than helpful letting me know when and what time he would be coming to fix the problem. Dale came and gave me options and within no time the problem was fixed. He was very friendly and helpful and it was a pleasure to meet him, next time I need a plumber I know who to call. I would definitely recommend this company and Dale to anyone I know. Thanks very much everyone, great service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We just had an excellent experience, when we called with a 'crappy" situation. (We couldn't help ourselves with the pun) . We had an emergency that required a professional touch. The booking process was smooth and we were called back exactly at the times we were advised of. They even tried getting us the help at the end of the day when we called last minute. We didn't' even expect that as an option as we were calling for a next day appointment. The two technicians that arrived, again exactly on time, did the repair at a very competitive price and addressed the issues that caused the "problem". Thanks for the help! Very happy with the results, professionalism and price!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale came to sort out a leak for me. Before he arrived the office called me twice to let me know who was coming and when he would be arriving, I appreciated that very much, thank you. Dale was an extremely nice person, very friendly, he did a great job fixing the problem. Outstanding service throughout and I would not hesitate to call this company back again and and refer them to anyone else.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent service and quality of work on installation of a mainline backwater valve http://backwatervalve.com/. Kellholm was pleasant, efficient and knew what he was doing.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale came to sort out my problem. He was extremely pleasant and went out of his way to sort everything out. The whole process of finding a plumber was something I was dreading but when I contacted this company they were more than helpful kept in touch with me on a regular basis letting me know exactly when the technician would be arriving. Absolutely great service and would not hesitate to call them again and recommend them to anyone else. Many thanks Dale for doing a superb job.

5 Stars rated.
5 Stars rated.
5 Stars rated.

From our kind and courteous receptionist at Birnie's, to the speedy response to our plumbing 'emergency', to our fine plumber Dale who acted quickly and skillfully to fix the problem, all the while letting me know what was going on - this has been one of the very best experiences I've had with the trades in over 40 years of home ownership in Hamilton! Thanks to Dale and Birnie's.

5 Stars rated.
5 Stars rated.
5 Stars rated.

GREAT GUYS, professional, funny and so pleasant. thank you, quick, clean in and out, great job Claire Richard

5 Stars rated.
5 Stars rated.
5 Stars rated.

(no comment)

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service! Friendly and professional. I will cal again uf the need arises

5 Stars rated.
5 Stars rated.
5 Stars rated.

We received great information on our needs. Service was very fast, excellent and polite. We had a great time talking to them.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service by Dale.He was informative and completed the job successfully.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I was having different companies come into my home to give me estimates on installing a Backwater Valve. All the other companies except two came in and just looked at the floor and gave me an estimate. Kevin was very courteous explained what he would like to do at no charge to me. He took a video of the inside of the main line. He reviewed it with me & then he emailed me a copy. He was friendly & explained that there was also a break in the main line - which I already knew was there, but I liked the idea that he was thorough & would not come to me later with some surprises. I was very impressed.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We were having a problem shutting off the water for the outside hose bib to prepare for the winter. We called Birnie Thos R & Sons to provide an estimate for the job. Mike arrived and reviewed our options and we hired him on the spot. Mike was knowledgeable and he answered all our questions - and taught us a thing or two. We are thankful he was able to do the work without having to cut a huge hole in our ceiling, which we were told could be needed by many plumbers we spoke to. Great service and would highly recommend this company!

5 Stars rated.
5 Stars rated.
5 Stars rated.

The installer Kalum was both personable and friendly. He answered all my questions and did a superb job on the installation of our backflow valve. He was very proffessional and efficient

5 Stars rated.
5 Stars rated.
5 Stars rated.

The installer Kalum was both personable and friendly. He answered all my questions and did a superb job on the installation of our backflow valve. He was very proffessional and efficient

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very satisfied

5 Stars rated.
5 Stars rated.
5 Stars rated.

I wouldn't hesitate for a minute to recommend 5 Stinky to my family and friends. Tom did an amazing job installing a back flow valve. He was hard working and prompt and extremely professional. The whole thos R Birnie staff from when I first requested a quote and when the job was done did an outstanding job. Thank You.

I have never, ever been so impressed with the AMAZING SERVICE that we just experienced at our home, the service professional that you sent was responsive to our needs and concerns, understood our predicament and provide us with permanent solution to our plumbing problems. I thought that such incredible service would have cost me a small fortune, I was wrong, the value I was shown and the service I was provided was more than fair and Tom even saved us an additional 15%, incredible. Thanks Tom for the great service.

P Sweeney

The service man was very respectful and kind. He did the repair in under 90 minutes. The serviceman arrived on time. I really liked that they wore shoe covers. That is a customer care feature that really stood out in my mind.

A Jones

We noticed water and sewage coming up the laundry room drain so we called them and they came within a day to fix the problem. Very hospitibal men and humourous too. I would call them again if I had a problem.

C Mountain

Water was coming out of our basement shower. Birnie & Sons staff came within short time after call and performed video inspection. Located the blockage and removed tree roots in efficient manner. Problem solved and fixed in a short time.

R Irvine

He was on time (as we all know a rare thing in the service industry) he was friendly, and super fast. The price was great and the best part... he took away the old toilet and all the cardboard from the new one! He left me no mess to clean up! You have to love that!

L Lefrancois

For the best in customer service, professionalism and expertise for your plumbing needs, call and speak with the helpful and friendly team at Birnie & Sons Plumbing today.

Call Birnie