Birnie & Sons Plumbing Testimonials

At Birnie & Sons Plumbing, we've been proudly providing customer service excellence for generations.  In that time, we've delighted tens of thousands of our local customers: read from just a few of them below:

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Overall Rating Thos. R. Birnie & Sons

Thos. R. Birnie & Sons
5 Star Rating
(268 Reviews rated 5 Stars)
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Paul was fantastic. He communicated the issue and resolution promptly and was a genuinely nice person as well. He quoted the fix and completed it in agreed timeframe. Great job!

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Timing, Service Rep, Helpfulness and Knowledge. We were impressed. This was not our first experience with Robert, and certainly won't be our last!

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When Jeff arrived, he went directly to the bathroom, determined what the problem was, gave us a cost estimate then, once we asked him to proceed, he got the required materials from his van, and he came back installed what was needed. He was very pleasant, knew what was needed and explained before doing. So nothing was a surprise. Works for us.

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Very happy with the work done. There was an issue and they were here in less than 24 hours to remedy it. Paul was excellent and very positive. Great employee and represented your company so well. Thank you!

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Thos.R.Birnie & Sons always the place I will call if I have plumbing issues. The service team are excellent, they keep me updated no matter if it is a schedule change or the arrival time of the technical. Jeff is a very experienced and knowledgeable technician. If you are looking for good quality and good service, this is the company you can rely on.

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The Team of Patrick and Jason were very professional,thorough and I was very pleased with the job they did to solve the problem I was experiencing. They overcame obstacles that cropped up and were able to complete the job on time. I have dealt with your company in one form or another over the years and all in all it has been a satisfying experience on all occasions.

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We recently had a new sump pump system installed in our basement. We are very pleased with the workmanship by field serviceman Jeff. He was very professional, courteous and explained to us in detail the procedure of what he was doing. The job was completed in a clean and timely manor. Overall, I would not hesitate to use there services again in the future.

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Its been two months since I had to deal with a leaking tank, until Jeff came and fix my life! Great service!

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Great service, friendly, explained problem in full detail, highly recommend Thos R Birnie & Sons for any of your plumbing needs. Top Notch!

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My toilet started to leak. Paul S. from Thos. R,. Birnie and Sons Ltd was assigned to help me. I have never described dealing with a toilet as a wonderful experience but now this is the first. Paul knew exactly what the problem was and outlined 4 options for me to take. Each option carried a cost which were clearly outlined. He was patient, knowledgeable and personable. Birnie never has disappointed me. No matter how small the job is they will come assess and complete the work. This company, thanks to people like Paul S., remain my go to plumbing company! Keep up the great work. John P. S.

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Very good experience - again . This the 3rd time using T.Birnie and every time problem solved complete with explanations, recommendations and pricing. Yesterday service tech Kyle showed up on time , completed job in a timely manner and left the premises as clean as it was before the work. in summary , pricey but service excellent and worth the cost ; will be using T.Birnie for any future plumbing needs.

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Purchased a Kinetico water softener and RO system through Costco. Thos R Birnie & Sons were the Kinetico dealer that installed the system. There was a little confusion in the initial visit but Costco, Kinetico and Thos R. Birnie & Sons were great in identifying the problem and getting them to my house for the initial visit. Roy Birnie came out to check out my house and explain the benefits of the Kinetico system. As I've had an older system in my previous house, I didn't really have to be sold on it. Roy was an absolute pleasure to deal with. I had asked them to install the RO unit in the basement instead of the recommended location of under the sink, they went out of their way of installing larger tubing to account for the additional distance from the faucet in the kitchen. John and Roy actually came out to do the install and they were very thorough in checking their work. There was an issue with the holding tank, I'm sure it was a product issue and not an installation one, but they came back right away to get things sorted out. Great work, great to deal with, I would absolutely call them back for plumbing work and absolutely recommend them to others I know. Thanks Roy and John.

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Kellholm came out to help me diagnose a problem with the shower drain in my basement bathroom. He was extremely helpful in explaining how the problem needed to be addressed and used plain language to explain it to me clearly. He took the extra step of checking the drain pipes with the camera, which revealed a larger problem outside of the house, but better to know now than when poop is floating in my house. In conversation during his visit, it was clear that Kellholm has more than 1 year of experience, which is what the email notification I got before he came here said. He actually said he's been with this company for several years, in addition to previous experience with the city and other private companies. So don't worry, Kellholm is no rookie! You're in good hands with him.

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They answered the phone!!! That one fact sets them apart from all the others! Then they backed up that profeshionalism with excellent customer service. Hayley ( who answered the phone) began by listening to my problem and getting my contact info all the while assuring me that my plumbing problem would be delt with promptly and I'm happy to say that it was! Jeff F. arrived at our home for our free consultation. He was friendly, profeshional and efficient. We agreed to the solution to our problem and he went right to work to solve it! It was done quickly and efficiently and before we knew it, we were back in business with our plumbing! Thank goodness!!! I would highly recommend 5 Stinky Birnie Plumbing to my family and friends!!! They give the kind of customer service that is very rare these days!!! Connie Watts

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The service person Robert was friendly and knowledgable . He unclogged my sewer line and unfortunately discovered a potential future problem but I was very pleased with the work provided and will use Birnie & sons in the future when needed

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very happy with the service provided work Seamus Doyle has always been very thorough and efficient and I would highly recommend him Barb T Milton

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Service pro paul s was very kind and informative and would definetly recommend

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Excellent service. Plumber Paul was very professional and knowledgeable. He solved our issue quickly and explained the problem in terms we could understand. Would definitely recommend Paul to anyone with plumbing issues.

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The service person was very friendly and explained everything about the proposed job very thoroughly so it was easy to understand. No complaints whatsoever.

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The service person was very friendly and explained everything about the proposed job very thoroughly so it was easy to understand. No complaints whatsoever.

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Excellent and friendly service.

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Kyle came out to quote on a basement sealing job, friendly and knowledgeable. Waiting on a couple other places for pricing to compare, but if all is the same then I would go with the company Kyle works for. Had a previous experience with them getting a water softener and filter system and they've overall been very pleasant the deal with.

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John is very efficient, polite, and considerate. He called to ask if it was alright to come when he was running late. He is a very nice young man.

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I had a blockage in my drain causing a back up issue in my laundry room. Rob was professional and very knowledgeable. Rob provided me all the options available and best plan of action for my situation. Spectacular job!

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I own a house in Hamilton which is rented out to a family. Their daughter had a bath an water went through the light fixture in the kitchen below. I figured it was probably a problem with the overflow drain and I called this company as I'd seen their trucks around and figured they'd be reliable. I called and spoke to a woman on a Thursday and she told me they wouldn't be able to get to the house before the following Tuesday? This seemed like a long wait but it wasn't an emergency so i agreed to that. I called Tuesday to confirm they were coming and was told the appointment would be for the next day. I arranged for the tenant to be home and she waited without a call or update, as did I. I called them and was told they couldn't make it out until the next day now. This was a full week after I called. The next day Robert came but the water was shut off so he couldn't actually do the work anyway but told me the total cost for the repair (if it was the overflow) would be in the neighborhood of $1000!!!! It would be 175 bucks just to cut a hole in the drywall behind the drain to look at it. I could go on but suffice it to say I found a licensed plumber who charges less than 25% of this company's prices and was available to do the work the next day.

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he was yery good.and helpful

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The service person arrived within the time promised. He did a very good job in much less time than I expected. Appliances that had to be moved were replaced. Well done

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Kyle is always very professional and helpful. Because your company has been here multiple times over the years, we ask for him every time.

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Great Service

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just at quote stage, but the gent doing it was informed, informed me well, and courteous and considerate ... waiting on status of house sale fro the work to be performed ... good stuff do far

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Recently dealt with Kyle - he was professional, straight forward and knowledgable about my plumbing issues around an older sewer under the house.

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The service is excellent and professional and respectful. Not always easy finding or receiving such service (at least in my experience) and the job being done in my old home is not an easy one. Charlie has been great in explaining things and walking me through it. I appreciate the care and patience shown in this job. It is not always possible to boast about having a stellar team but Thos. R. Birnie & Sons seems to have one, especially in a professional like Charlie. Highly recommended.

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great response time and excellent results from John. Thanks to all involved in scheduling and completing the work

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We called Thos R Birnie for cosultaion regarding several plumbing issues and we asked for Jeff as he had worked at our house a few years before. Jeff reviewed the situation and advised us not to do some work as it would not be necessary. We will definitely call back when we are ready to do our work.

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Lovely young man. Very polite and thorough and extremely knowledgeable

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Very satisfied with the professionalism and knowledge. Kellholm was very thorough and explained everything. I would definitely recommend Thos. R. Birnie and Sons !

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excellent service

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The fellow that came to my house was the most well mannered and respectful. He was extremely helpful and I would call this company again in a heartbeat.

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I used Birnie & Sons for two different jobs, they were professional, knowledgeable, honest and trustworthy. They went above and beyond when I was working with the city to get the grants they were offering. I would not hesitate to recommend this company.

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I was very impressed by their professional work and helpful with any questions, vey courteous, they were on time and finished very quick. left the property very clean. I would highly recommend your company and work done replacing main lead water pipe

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Very much appreciated Kyle and assistance (Luke). Very polite and professional. Better still, they got to the root of the problem and resolved it. Kyle gave me some helpful tips to better manage the sewer down the road. Thanks so much!

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Paul was very knowledgeable. He fixed the problem and was careful not to make a mess. Would recommend him and the company.

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VERY pleased with Paul's service. He saw how to do the work necessary with less time/money. Very knowledgeable, personable and friendly! Well done!

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The company did a good job. Gerry always happy to help very professional and gentle person. Also the rest of the people.

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Our go to plumbers. Great service and friendly staff

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professional, organized

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Both were very pleasant to deal with from start to finish. Paul was (again) very professional to deal with. He provided me with a detailed explanation ( including quotes) for all of the required repairs & plumbing upgrades that I had requested, just like the last time that I had called on T. R. Bernie for plumbing expertise. Couldn't be happier with the end results.

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Robert was professional in doing his work and in dealing with me. I was quite happy with his work.

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Callum attended and gave a very thorough analysis of what is needed to replace my sewer line. He ran a camera through the sewer line, a water detector to mark off the location where the pipes are and a thorough breakdown of his report. Very pleased with his service.

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I used Bernie and Sons , They send Robert to fix the problem, he fixed the problem. Timely service, reasonable charge, reliable, no sales pressure or make you feel you are under their mercy. I'm pleased to recoment them to any household.

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Kyle was excellent at taking care of our pro lem in a professional and courteous way. You could have a conversation with him and not once did he show that we were bothering him. He just kept on working and answered all our questions. Great worker. We would have him again.

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Very professional and pleasant,worked quickly to correct the problem.

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Thank you once again Jeff for your great professional plumbing assessment and customer service. I recommend Thos. R. Birie & Sons for anyone who needs plumbing services.

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After contacting Thomas R Birnie & Sons online. I received a phone call Monday morning informing me Jeff would be here within 30 mins. When he arrived he looked at our toilet that had been leaking, our water shut off was seized both at the tank and main. He was well prepared and very knowledgeable. He gave us a quote for the job, plus a few others that we had asked him about. When the jobs were done he cleaned up and explained everything. I will definitely be asking for him when we need a plumber, Thank you

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We purchased our Kinetico R.O. system and whole home softener from Jon and only have it serviced by his company. Super impressed with Jon and the team. We would highly recommend working with this company!

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I had the pleasure of having Paul.S come to my home and repair my floor drain. Great Job. Thank you. cheers.

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The float in my toilet was not shutting off and was causing my toilet to continue to run after each flush. In days gone by you could just adjust the float. My 5 year old top of the line, low water level system required a plumber. I called Thomas R Birnie & Sons Ltd. The appointment was set, they showed up when they said they would. had the replacement part in his truck, did the work and was in and out in less than 1/2 hour. He also fixed a minor broken screw on a tap (no charge) while he was here. Thank you so much back in good running order.

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Timely & fast and clear explanation with Paul ... thankyou for the excellent service !!!!

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Jeff came to our home to hook up our new dishwasher, taps and sink and did an excellent job. He was friendly, efficient and I wouldn't hesitate to recommend him to friends. Thank you for a job well done!

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they came down from Hamilton and in such a timely matter.

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Thos.R.Birinie & Sons replaced my sewer lateral pipe and my lead pipe in my house. From the get go, they were very prompt with returning my call, as this was an emergency. While other contractors were too busy due to the time of year, they were able to call me back, set up a time for the estimate and perform the required work at a time to fit my schedule. The contractors performing the work were Tom and Patrick. All work areas outside were covered with plywood to protect my front lawn and driveway from any extensive damage. The interior floors and stairs were also covered with rubber sheets. Tom and Pat were very knowledgeable about all things plumbing, and were able to answer all my questions. Upon completion Tom took the time to inspect all pipes for leakage as well as taps for water pressure. He even checked my toilet and helped clean out some of the debris in float in the back of my toilet which often results from working on water pipes, causing the toilet to run. When cleaning up sewer lateral pipe trench it was filled in with gravel, original soil and another big layer of gravel,making the area ready for repaving. Front lawn soil was also filled in, ready for lawn replacement in the small area which was dug up. Very happy with this company and would recommend them to those requiring major plumbing work on their home.

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Excellent service Kyle R was great definitely recommend his services for anyone that needs it.

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So far so good ......have another appointment on Friday for quote for sewage

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Paul showed me the old components in my toilet that were no longer working, explained how to fix it and completed the work in no time. I appreciate the professionalism and reliable, friendly service!

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Thos R Birnie was recommended to us by All-Care. Kyle did an excellent job and was pleasant and helpful throughout the cleaning of the sewer. Would also recommend Thos R Birnie & Sons

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Paul did an excellent job connecting the basement bathroom. He was professional and efficient. strongly recommend him and the company.

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Patrick & his assistant did an outstanding job, very friendly and always happy to answer all my questions.

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The two fellas that came out were a great help in figuring what could be done to remedy a water leak I was having in the basement. Would definatly call them again

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New to Dundas we relied upon ratings and reviews to choose Thomas Birnie to install new toilets and to have as plumbers if we have future problems. Their office was excellent at taking our call and quickly arranging for JEFF to come within a day or so. There were two confirming calls from the office and Jeff was on time and ready to state a flat price and to get going. Within two hours he had picked up the toilets, installed them, and hauled away the old. In all he gave a sense of competence and was pleasant. He cleaned up both areas. No doubt we would use Birnie again and no doubt we would wait for Jeff to be assigned the job. Now... an electrician and a handyman.....

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We own a century home Hamilton with the original tile sewer line. The sewer line was never cleaned. Needless to say things caught up to us or should I say ‘backed up on us’. Unfortunately I had to have extensive sewer repair done. After Matthew and Josh cleaned the line Kellholm came out to explain what repairs were need to the old line. It was decided that using a liner in our existing sewer instead of replacing the complete sewer line was the best way to go. Patrick and Josh came in to install the liner followed up by Jason for the final inspection. These guys took the time explained every step of the process. They would stop and answer any questions that I had. I was very happy with everything that was going on. Can’t say enough about ALL the technicians. Excellent service. Highly recommend Thos. R. Birnie & Sons to anyone. Peter

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Excellent. He explained everything to us including our options. Very patient as we had lots of questions

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Thos R Birnie & Sons Ltd did an excellent job fixing the leak in my basement wall. No water has come into my basement or my sump pump. The job was done timely and efficiently. Even my lawn was protected from the machinery. Thank you. Dan G C.

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Robert He arrived on time and did an excellent job correcting the toilet handle problem I was having. He was also extremely courteous and friendly Ken Robertson [email protected]

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Tom and his team replaced the lead pipe into our house. They did a great job and we are very happy with the results. Tom was always happy to answer questions about the process along the way keeping me informed of any issues that arose. I would recommend This company for any job you need done.

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They were on time & thorough in their estimation write up & explained to me exactly their process.

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Exemplary service people arrive on time kept me informed as to work progress clean up and workplace left in satisfactory condition. Patrick and Jason are to be commended for their attention to detail and to ensuring that the work was accomplished in a timely manner.

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Prompt, helpfull and answered all questions with a straightforward answer So far so good. The crew arrived on schedule and went to work in a very professional manner, explaining as they went. Hooked up the new water line in a really clean uncluttered way, cleaned up everything, filled holes in basement walls and swept mud and debris from sidewalks and road. First class all the way. Highly recommend them to anyone.

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When Paul came to our father home, he was prompt, and insured that the work required was well explained. Very professional. Thank you for the plumbing job, well done.

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We were very pleased with our service.

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Excellent professional service I received from Paul S. He explained my options for replacement of my water heater and I appreciated that he was NOT a pushy sales person. I felt very comfortable taking his advice and having him return to do the install. He is a very pleasant person to come in and work. Also to note that, the space for the water heater was very 'small' and he succeeded putting it in with very very minimal dry wall repair for me to do. Thanks for sending him to help me.

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Our ancient water heater sprung a leak and we called Thos. R. Birnie & Sons to ask about purchase and installation of a new one. To be honest, they were my second call. Home Depot said it would be 4 days to get a new water heater installed and they could not tell me what it would cost. I called Birnie because of their reputation and fun logo! The receptionist (whose name I forget...sorry!) was cheery and helpful. She explained the process to me and arranged to have a technician come out the next morning. Jeff called about 45 minutes before his scheduled arrival time to confirm the appointment and to say he would arrive in about 40 minutes. It was exactly 40 minutes when he was at our door! He examined the tank and confirmed it should be replaced. He then left, returned with the new heater and installed it all in the same morning. He took the time to explain what he was doing each step of the way and clearly knew his stuff. My laundry room was cleaner when he left than when he arrived! I would not hesitate to call them again. Thanks, Jeff and Thos. R. Birnie & Sons.

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Very professional and thorough for the quote process

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The service man was very friendly and polite. He was very knowledgeable and I had full confidence that he knew what he was talking about. He explained what needed to be done to solve the problem with the sewer drain and e-mailed the quote to me shortly after he left.

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Can't give enough great feedback for this company. From the courteous ladies answering the phone calls to the plumber (Robert S.) that came, everyone was very friendly and easy to deal with. Robert was extremely knowledgeable and took the time to both explain what plumbing repairs were needed as well as to provide a free estimate before starting any work. All the work was completed promptly, neatly and to my satisfaction. Will not hesitate to recommend this company to friends and family.

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good service!

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Genie S. Positive What an excellent experience. On the first visit a suggestion was made to make changing my drinking water filters easier for me to do myself, but the service person did not have the necessary tubing. So, he said he would come back the next day. I don't know how many times I have been disappointed by services that say they will arrive at a particular time and then leave you with time wasted and maybe time off work as well. This job was completed the very next day, exactly as was promised. Polite, friendly, willing to answer questions and clean up afterwards.

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Prompt, helpfull and answered all questions with a straightforward answer So far so good.

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i would highly recommend this company for any of your drain needs. Karen taylor

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Great service, on time. Very personable, quote was in the expected range.

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3 calls for service this year (2 sewer back up and 1 broken kitchen drain pipe)and all were handled professionally. Kyle gave good information about what was the cause and fix for each issue. Very appreciative.

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Excellent service across the board. We had a drain issue in one of our showers. After multiple attempts to address the issue ourselves, we knew it was time to call a professional. I called and spoke with Jeanette who was very friendly and attentive. Appointment was booked promptly. Paul S. was able to arrive early (which was great) and he fixed the issue immediately. He also spent a few minutes helping us understand exactly what he was doing and even took the time to evaluate a couple of other items in the shower. Overall, a pleasant experience and I would highly recommend Thos. R. Birnie & Sons in Hamilton.

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We own an older home in Hamilton and need a plumbing company that we can trust. So far the personnel at Thomas R Birnie & Sons have been fantastic to deal with. They've been knowledgeable, transparent and the coordination and follow through of the team has been outstanding. Kyle, Tim and Kellholm have given us great service so far.

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We own an older home in Hamilton and need a plumbing company that we can trust. So far the personnel at Thomas R Birnie & Sons have been fantastic to deal with. They've been knowledgeable, transparent and the coordination and follow through of the team has been outstanding. Kyle, Tim and Kellholm have given us great service so far.

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Being a journeyman trades person for the past 45+ years I can appreciate a clean professional install with attention to detail. If your considering a home water purifier I would recommend these folks 10+

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The entire staff of Thos. R. Birnie & Sons Ltd. were awesome to deal with; from the first phone call to the completion of the work. They were very knowledgeable and professional in all aspects of the job, estimating, attaining the required permits, carrying out the work, and scheduling the final inspection. Tom and Nick bravely excavated a section of the concrete floor to replace a shifted clay tile drainpipe. Upon completion, they patched the floor and tidied up the work area; it was if they weren't even there. Exceptional company, great customer service!

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Great job / totally satisfied Gerry provided us with all the information we needed in regards to using a liner in our existing sewer instead of replacing the complete sewer line Very little disturbing of landscaping .. I totally recommend Birnie plumbing Rick Philp

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Provided great service.

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Good costumer service.

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Had an issue with drains / sewer blockage. Kyle R was our technician. Not only professional, but very knowledgeable! He did a fantastic job. The problem was solved within an hour. Very amazed with the equipment he used. We got to watch a video of the entire sewer line from a laptop! I definitely recommend giving Thos R Birnie & Sons a call if you have any problem related to plumbing.

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Very pleased with the professionalism exhibited by your crew and they were very courteous even assisting me to get the door since I was suffering with sciatica. Cleaned up and treated home like their own in leaving it as it was when they came. Everything done in a timely manner. Highly recommend.

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Prompt and courteous!!!

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Jeff was prompt and fixed our drain issue quickly and efficiently. The office staff, in particular, Julie, were very helpful and patient in setting up our appointments and reviewing the pictures of our issue. I have used this company in the past and would not hesitate to recommend and use them again.

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Mike came in and did what I wanted and helped a bit more with my laundry sink taps. I would highly recommend 5Stinky to anyone needing a quick and affordable plumber.

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Answered all my questions!

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Great Job! Tom and Nick were terrific and incredibly hard working. While they encountered some unexpected challenges they simply figured it out. I have a high level of confidence with this company and Tom as the lead on my job. Thanks

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Good response, good work. Thanks.

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Excellent service. Very friendly and polite workers, very down to earth. Highly recommended! Thanks Thom and Nick!

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They took care of my sewer line and cleaned up. Workers were friendly and kept me informed, went above and beyond thank you

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Service provided was excellent.

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Great job today from Mike G. Arrived within the time frame we expected and knew exactly how to fix the problem.

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(no commeet)

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Jason and Patrick were a pleasure to deal with. They impressed me with their professional work ethic and were very helpful in explaining the process and the progress of the install. They left the job-site clean after finishing the project and that was very helpful for me in dealing with my neighbour. I would recommend them very highly

5 Stars rated.
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Thos. R. Birnie & Sons is an excellent company to deal with. This company is fast and efficient. I have not one complaint about anyone that I have dealt with. From my first phone call they have been friendly, fast and provided excellent service. Twice I have dealt with Paul, he took the time to explain what needed done and was very professional. I am very pleased and highly recommend them.

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Kelholm was fantastic and explained everything completely. He is truly a wonderful employee. Pat Walton

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Patrick and Jerry took their time to find the source of my leaky basement. We have had some severe pop up rain storms since they worked on my basement leak and no water. Thanks guys for your professional handling of my problem.

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Completely satisfied. Office kept me informed re: dates, times and personnel names. Estimates and explanations were complete. Service was friendly, courteous and quick

5 Stars rated.
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I had some extensive sewer repair done by Thos R Birnie & Sons. My experience was nothing but positive. The company emailed me prior to the start of the work date to let me know who the technicians would be, so I knew who to expect. Patrick and Jason were in my house for 3 days and they were wonderful. It's always unsettling to hear a jack hammer operating in your home, but these guys explained every step of the process. They would stop and answer any questions that I had. I was completely at ease with everything that was going on. I would highly recommend this company. The work was done efficiently and the guys left my basement how they found it.

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I had the best service call ever from Paul S today for my leaky pipe. He was honest, considerate, personable and gave me options to suit my situation, I was pleasantly surprised. He fixed the issue quickly and professionally and I would definitely recommend his service to others, thanks so much!

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(no comment)

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Paul was very personable and knowledgeable and fixed our problems in a timely manner.

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Jeff was excellent. Very knowledgeable, efficient and punctual. He did not oversell any features or services and fixed our issues on time and on budget. We were very pleased with the plumbing work that was done. Great job!

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I was so happy with the prompt and courteous service. I will always call this company when I need a good plumber.

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Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy! Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy!

5 Stars rated.
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Excellent customer service right from the beginning. Our problem was resolved in 30 minutes and our technician was on his way! Great experience and we're very happy!

5 Stars rated.
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Jeff came on time and fixed the problem. Rates were reasonable as you get what you pay for. I have used Thos R Birnie in the past and will use them again.

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Excellent service and quality repairs. Jeff repaired our immediate problems and also solved a trouble spot which we thought would be a much bigger repair for the future. We were pleased that everything was expertly taken care of, very quickly.

5 Stars rated.
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I called Birnies this am at about 10.30 and they sent Kyle R (drain technician) out to look at my problem and he checked and had repairs done by 1.30. Great service from Kyle and at reasonable cost. Thanks 5 Stinky!!!!!

5 Stars rated.
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My problem was a clogged bathroom sink, but as past experiences have taught me I expect the worse. Jeff came with a smile on his face, asked questions regarding the pipes to assess the situation and was able to provide minor and worse case scenarios. Jeff cleared the problem and didn't leave a mess which I have had with other companies. Thomas R Birnie & Sons is now my "go to" company and Jeff is my guy.

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(no comment)

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It was a pleasant and professional dealing with Kellohm. Very helpful.

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I was helped by Bob and the service was amazing! Came to my rescue within two days for clogged sewer and got me back up and running in no time. Thank you so much for the great service and will definitely recommend you to others and use your servicesmyself.

5 Stars rated.
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Personable, professional and quick. Always a great company to call for any plumbing needs.

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(no comment)

5 Stars rated.
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Excellent service by Paul - his work was quick & efficient. I really liked the way he explained everything he did in easy terms a dummy like me can understand. I highly recommend Thos. R. Birnie & Sons for any plumbing problems you may encounter.

5 Stars rated.
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Thanks to Robert, this is what I call experience, service and customer attention. Robert explain and guide us to chose the best of the options to solve our sewer problems and definitively I'll recommend your services any time with out questions Thanks again

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(no comment)

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Kellholm is very knowledgeable and was able to answer all questions. He has a friendly and down to earth manner. He is asset to your company.

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Excellent service, on time, remembered us from 7 years ago!

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I called them on a Wednesday evening , and since it wasn't an emergency, He came the next morning. I showed him what the problems were. He got to work and made the repairs. Jeff was excellent. I'd ask for him again

5 Stars rated.
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Fast, reliable service. Jeff was very professional and efficient.

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Robert was great in fixing our drain problem. Recommended.

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Paul gave me good advice on my plumbing problem. He offered me 3 options, letting me know the pros and cons for each option. This gave me an opportunity to gage my budget with the best solution for me. He was courteous, respectful, efficient and great with cleanup.

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Cleared up a repeated toilet clog problem very fast, provided proper estimate options first, demonstrated at the end how the problem was caused and demonstrated that it is gone in a way which gave me peace of mind and confidence that it won't return. Reasonably priced and definitely worth it.

5 Stars rated.
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Prompt, courteous and efficient. As there was only a small problem they didn't charge us. Will definitely use this service again & will recommend when needed.

5 Stars rated.
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My fiancé and I had an urgent issue with our plumbing. Both our sanitary pipe and storm pipe had been broken by the tree roots from the city tree. We initially had another plumbing company in to repair the sanitary pipe, but then learned we would need to line our pipes to our foundation wall and unfortunately that company did not provide such services. I called around to a few different plumbing companies in the Hamilton area; the first one being 5 Stinky. The lady on the phone initially told me she was booking into next week for someone to come by and give me a quote, but since our lawn was dug up and it was a pressing matter, she told me she would see if one of the managers would be able to swing by ASAP. I received a call back within 10 minutes and was told that someone would be by in the next 20 minutes. Bob Birnie came to my property for a full assessment. He was very knowledgeable and pleasant. I really appreciated him taking time out of his busy schedule to make such a prompt visit to my home. In the end, we went with a different plumbing services strictly because the second quote we received was better in terms of pricing. I really do appreciate their empathy and understanding of the urgency of our issue and wouldn't hesitate to recommend them to friends and family!

5 Stars rated.
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Jeff was a great technician for our water flow valve.

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the person who came was very polite and did a great job. Our basement is finished and he took his time to measure before cutting any holes Thank you for your trouble this kept he holes to a minimum.

5 Stars rated.
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Tom & the crew were fantastic !!! We had a sewer liner put in & lead waterline replaced . We are very happy & would recommend to all family & friends!!!

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Good job.

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Tom and Jason not only did a great job, they were courteous and went out of their way to make sure we knew exactly what was happening each step of the way. Lorie was helpful with us when we needed her. Excellent crew.

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Fantastic Team...great guys!!! Great Job.... will recommed to family & friends

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Dude was awsome

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(no comment)

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great customer service. prompt arrival, very friendly and courteous. highly recommended.

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Jeff came, reviewed the problems and went to work on one while I talked to my husband about the cost to complete the other task. When I told Jeff the second task would cost more than we could handle at that time, he easily packed up his supplies, accepted payment and was on his way. No arm twisting at all. The man knew how to take "no" for an answer.

5 Stars rated.
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Jeff came, reviewed the problems and went to work on one while I talked to my husband about the cost to complete the other task. When I told Jeff the second task would cost more than we could handle at that time, he easily packed up his supplies, accepted

5 Stars rated.
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Receptionist who booked appointment was both pleasant and courteous. Technician was knowledgeable and performed required work efficiently to my satisfaction.

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(no comment)

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Once again I any very happy with the service provided by the company. First rate and they will continue to be my first choice. I have recommended them to others.

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An Excellent Experience

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I had been experiencing root intrusion into my 70 year old transite pipe sewer line for a few years. The second last event occurred on a weekend evening so I called Mr Rooter for service. After augering the roots out of the sewer line I asked for an estimate to have a trenchless sewer reline done. (I had to rent an auger myself 10 months later to clear another root blockage) My investigation convinced me that the solid inner lining left in the sewer pipe after the relining was impermeable to roots. As the trees weren't going anywhere it needed to be done. The added bonus was not having to trench the length of my yard and deal with the gas pipeline running nearly on top of the sewer. Thos. R. Birnie & Sons Ltd was the company sent to perform the reline. All permits and locates were taken care of by the company. The installers, Tom B. And Jason S., were always willing to answer my questions and explain any aspect of the work done. Tom and Jason were careful to protect my lawn, house foundation and gas line from any damage while operating the excavator. Plywood sheets were laid down to pile dirt on and protect the lawn from the excavator tracks. I was never without a usable sewer for more than 4 hours. After the liner was installed I got to inspect the result live while they ran a camera through the repaired sewer. Pros: Eliminates the intrusion of roots. No danger to other underground services. Smaller excavation. Less cost than excavating/replacing with traditional pipe. Actual time to pull in the liner, inflate and cure was a little over an hour. Cons: None Tom, Jason and company, Thank You

5 Stars rated.
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I had been experiencing root intrusion into my 70 year old transite pipe sewer line for a few years. The second last event occurred on a weekend evening so I called Mr Rooter for service. After augering the roots out of the sewer line I asked for an estim

5 Stars rated.
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I was very pleased with the prompt, same-day service I received and will definitely call on Mike at Thos. R. Birnie & Sons again for my plumbing needs.

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Kyle was very knowledgeable and found our drain back up problem quickly. Have used your service before so expected no less.thanks Kyle.

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Kyle was very knowledgeable and found our drain back up problem quickly. Have used your service before so expected no less.thanks Kyle.

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Great job finding out what the problem was. I have used this company before and would highly recommend them to anyone in the future. Thanks everyone at Mr. Stinky's : )

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I had a major plumbing problem with an old drain in the wall of my kitchen. Paul came in and within 3 hrs he completely rerouted my drain, installed all new fittings under my sinks. Very friendly, and very knowledgeable! If you have any plumbing issues, these are the people to call!

5 Stars rated.
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I had a major plumbing problem with an old drain in the wall of my kitchen. Paul came in and within 3 hrs he completely rerouted my drain, installed all new fittings under my sinks. Very friendly, and very knowledgeable! If you have any plumbing issues, t

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Very honest and professional. I highly recommend them.

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Dale was very good explaining the situation to me and his work was very neat. He also did the job in a short time period.

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Dale was very courteous and polite and worked very hard to remedy our problem

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Paul was right on time, fixed the problem in 10 minutes. Very courteous, very pleased with service.

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Great, fast service. Best price from numerous quotes we received. Paul also offered a solution that two other companies didn't think of, which saved us money. Would recommend, without hesitation.

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You can always count on Birnies.

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Mike was extremely efficient, personable and helpful. I would definitely call Thos R Birnie again without hesitation and I would request Mike every time.

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Our toilet and tub had backed up (damn tree and roots) we called (on a saturday night) explained our issue and ROBERT was here in no time....,He fixed our issue and in a timely manner, he was professional, knowledgable and courteous. Very happy with the service. Thankyou ROBERT.

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I normally don't give reviews, however, this was the best repair experience I have had. After calling Thos. R. Birnie & Sons for St Catharines to repair both a broken kitchen faucet and a leaking basement shut-off valve which was used to turn off water to my outdoor faucet to prevent winter freezing, the tech arrived within a few hours. He first repaired a written quotation with options for both of the jobs and on acceptance he proceeded with the kitchen faucet. He had some parts on his truck for the faucet, however there was a small broken plastic part that he had to drive and find in town - the faucet works perfectly. When the tech inspected the basement shut-ff valve he told me it didn't need replacement - he just tightened the nut and demonstrated how it should function - no charge. I then asked if he could come to my mother's house and install a shut-off valve in her basement for her outdoor faucet as there was none. He took the time to drive there, did an inspection and told me no shut-off valve was required as the outdoor faucet was a "frost-free" type and explained how it worked - again no charge. This was the best service I've received from any repair company. Great tech, wonderful service. J. L.

5 Stars rated.
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Service came quickly. Dale was very knowledgable and professional. He explained the situation clearly and laid out the best case/ worst case scenario before beginning work. Upon completion Dale answered all of our questions and provided advice in regards to prevention options which is greatly appreciated. Very happy with the overall experience and especially Dale's professionalism and work ethic. Thank you

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(no comment)

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Well done

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Dale M. did work yesterday on laundry tubs and taps and piping. He was excellent in his analysis of the problems and solutions and in his superb skills in carrying out the work. We are very pleased with the quality of work he did. When we were talking out at the front a neighbour came over and talked to him and, as a result, she will probably be calling on him to do work at her place. From my first call to Birnie and Sons, everything went so smoothly. I highly recommend them and in particular Dale.

5 Stars rated.
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This was my second experience with Thos. R. Birnie & Sons. I am very impressed with your high-level of service and will not hesitate to call you again. Please convey my thanks to Dale who was fantastic.. All the best, Michael

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Everyone was very helpful& patient as the home is a rental property & I don't live in town so was working through a 3 rd party (my tenants).Called first thing in the AM &was at the house right when they said they would be (unfortunately the tenant had to be woke up but...too bad!) In no time the problem was diagnosed & I promptly got a phone call & fortunately no further action was needed.A big relief as I was expecting the worse.Would definitely recommend Thos. R.Birnie&Sons&if I require anymore plumbing advice I know who to call

5 Stars rated.
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Jeff was very professional, knowledgeable, and friendly. He not only took care of the immediate problem but gave some great recommendations to avoid problems in the future. I would definitely do business with them again.

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Our experience with this company was exceptional, no long wait, the representative was very professional and courteous, we would definitely recommend them to everyone.

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Dale did an excellent job in repairing our problem.

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We have (and enjoy) two old large crabapple trees on our front lawn. Unfortunately, trees and sewer pipes have trouble getting along. I noticed a small backup in our basement floor drain and called yesterday morning. It was urgent, but not an emergency as I was able to run a hose pipe down the drain and the water did go away (slowly). I explained this to the phone operator, and she said that she would put us down for Saturday morning. Remember, this is the long weekend too! As promised, the dispatcher called about 10:15 am and said that Dale would be there in 30 to 45 minutes. After Dale arrived (he has been here before) he went right to work, solved our sewer drain problem, cleaned EVERYTHING up!!! and left with a cheerful 'Happy Thanksgiving'. Thank goodness for Thom. R. Birnie and Sons. They have helped us out more than once with problems. I would recommend them to anyone. Now I can go ahead and get the laundry done...lol

5 Stars rated.
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My sump pump died on a night after a heavy rainy day. Few minutes after our call requesting service, Robert showed and very efficiently replaced the pump, saving us from a flooding in our den. He brought not only the right pump, but all the tools and comp

5 Stars rated.
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My sump pump died on a night after a heavy rainy day. Few minutes after our call requesting service, Robert showed and very efficiently replaced the pump, saving us from a flooding in our den. He brought not only the right pump, but all the tools and components to do the job. I highly recommend this company, and of course, Robert !!!

5 Stars rated.
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Amazing ! all well thought , all nice and clear ... will call them again if anything for sure.

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A real life saver. My main septic line was blocked after turning on the Washing machine. I called around 9AM and he arrived a little after Noon. By 2PM all fixed.

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(no comment)

5 Stars rated.
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Mike at Thomas R Birnie is outstanding. He is knowledgeable and nice and a pleasure to deal with. We always use that company for all of our plumbing needs and we always ask for Mike.

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Prompt and polite, Mike fixed our shower in good time. We will be calling for any future fixes.

5 Stars rated.
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Paul S. was excellent in his work. I would definitely ask for him to come back if I need other plumbing done.

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Excellent service and people

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Thanks for the great service! I would recommend Birnie plumbers to everyone!

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Lori was a pleasure to deal with when scheduling the work I needed done. Always polite, professional and very accomodating. Thomas and Matt were by far the most professional and friendly contractors I have ever dealt with. The work they did was flawless a

5 Stars rated.
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Lori was a pleasure to deal with when scheduling the work I needed done. Always polite, professional and very accomodating. Thomas and Matt were by far the most professional and friendly contractors I have ever dealt with. The work they did was flawless and they kept me informed throughout the entire process. I will gladly and highly recommend Thos. R. Birnie & Sons. True professionals! 5 STAR all the way.

5 Stars rated.
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I have always been pleased with the service Thomas Birnie & Sons have provided over the years. Jeff is very knowledgeable and professional.

5 Stars rated.
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Lori was right on the ball and got us service right away. Robert arrived and got right to work. He was professional and friendly. He gave us great advice as to how we could avoid a repeat. We will be back... KH

5 Stars rated.
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J F provided the best service ,taking into account that seniors are not always knowledgable of what plumbing devices are needed.The patience and communication by JF was appreciated in our circumstances.Thankyou Barb and Ron

5 Stars rated.
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Jeff F came out to fix a basement drain backup. We were stressing over the entire matter and the potential costs involved. Jeff was honest enough to offer us his unbiased, professional opinion, which allowed for us to make an informed decision. He took the time to show us the issue, fixed it in a matter of minutes, and provided us with preventative maintenance tips. He was courteous and professional. I hope your drain never backs up.... but if it does, Call 5-stinky, and request Jeff. B Grinyer

5 Stars rated.
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recently went thru 3p backwater valve program In Hamilton. After the 3 quote process I chose Bernie because of the professionalism. excellent The installer was fantastic . Overall 10 out of 10 rating. The job done was a work of art!!!! Bernie straight sho

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recently went thru 3p backwater valve program In Hamilton. After the 3 quote process I chose Bernie because of the professionalism. excellent The installer was fantastic . Overall 10 out of 10 rating. The job done was a work of art!!!! Bernie straight shooters all the way, . thank you john g brown.

5 Stars rated.
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Robert did a great job fixing our shower. We had handymen and other plumbing companies suggest we undergo a major renovation to our bathroom to fix our shower problem and that simply fixing it was not an option potentially costing our young family thousands of dollars. Robert arrived, could see that potentially there might be some major work however really took the time to figure out an alternative, took the time to shop for old plumbing parts more than once for us. Instead of the old "cut to the chase and knock though walls and cabinets etc routine" for this job like the other companies suggested, Robert took the time with us, found the parts required was able to help us avoid major work and save our young family from costly repairs to our bathroom. We appreciate his patience, the time he took with us, his honesty and his great workmanship. Thanks again Robert!

5 Stars rated.
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Dale came and checked three toilets, a piossible sewer smell and replaced a kitche faucet. He was on time, pleasant, knowledgeable and did an excellent job. I would call Thomas Birnie again

5 Stars rated.
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Great service, fixed my problem in no time.

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I had Roy from Thomas R. Birnie and Sons Ltd. come to provide a quote on a backwater valve for my house in the Locke St. area of Hamilton. I had one previous quote from another plumber who spent less than half an hour in my home. Roy took his time (on a F

5 Stars rated.
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I had Roy from Thomas R. Birnie and Sons Ltd. come to provide a quote on a backwater valve for my house in the Locke St. area of Hamilton. I had one previous quote from another plumber who spent less than half an hour in my home. Roy took his time (on a Friday afternoon) helping me to determine the placement of the valve so that I was fully informed before deciding whether or not to get the work done. He stayed for 1.5 hours answering all of my questions and discussing the issues. There was an issue with the downspouts of my home going straight into the ground. The previous plumber just looked at the age of my neighbourhood and assumed my downspouts would be tied into the sewer system, Roy asked how old my home was and, since it was built in the 1990's determined that most likely my rain water and sewer water run on two separate systems, so hopefully (not 100% guaranteed) I won't need to have to get my downspouts cut to spill onto the ground. These downspouts are in awkward locations that would affect entry into both entrances of my home as well as possibly affect my neighbours walkway as my property is higher than theirs. I would recommend Roy to anyone for an honest opinion and using his brain! Thanks Roy.

5 Stars rated.
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Hello: I would like to thank Dale again for his hard work, and i am happy with the work done.This was a job that was difficult, but needed doing. Dale was great. Thanks again.

5 Stars rated.
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We have a deep well in the house and had no water from the well for about ten days. We tried but couldn't find any problems so we called Thos. R. Birnie & Sons. They called before a technician came in. Dale is a very friendly and knowledgeable technician, he explained and answered all our questions, inspected well cap, piping and pressure gauge, did testing on the pressure tank and pressure switch and replaced the faulty relay switch, quickly solved the problem. We were so happy to see water flowing out of faucets again. We were surprised when we were told the cost of the repair, considering of the cost of replacement part. Dale went out to get the part and fixed problem right way, and his professional and prompt serive is much valuable. So overall we were happy and satisfied. Thank you Dale!

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Jeff F worked really hard to make sure he corrected my problem without having to tear down any walls. He was friendly and patient. He cleaned up after he was done and took a minute to just chat at the end of a hard day. I really appreciated the personal service and his efforts to save my walls!

5 Stars rated.
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Mike was fantastic. He had a tough job to take care of and did so like a pro. The company was quick to respond to my call, and the price to do the job was fair. Thank you for a job well done.

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Service was excellent but pricey.

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Paul came to do our plumbing and he was very professional and courteous. He explained everything to my husband and got the job done in a timely matter. We will have him back to do the rest of our work. Great job.

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Dale performed all work in a very professional manner and quickly obtained excellent results. We certainly recommend his services. Sherry in the office helped with the job as well.

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(no comment)

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(no comment)

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An Excellent Experience

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale did the work he said we needed to fix our leak in a timely & professional matter. He was very courteous & polite, & answered all our questions & concerns we had so we understood.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Paul and Ryan finished a big job today for us. Installing a free-standing tub and installing the faucets and drain, as well as installing the plumbing and drain and faucets for 2 separate vanity sinks! Professional and reasonable, I have used Thos. R. Birnie and Sons before with success and will continue to call them in the future. Thanks Guys!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Paul S was timely courteous and willing to explain what needed to be done and how he would do it. The Repairs he had to do was very close to central vacuum pipes which i thought might have to be cut for Paul to do his work. Paul did the work without cutting the vacuum hose which was great. He left the place clean. I would not hesitate to call Thomas R Birnie & Sons in the future

5 Stars rated.
5 Stars rated.
5 Stars rated.

Exceptional service right from the initial call to the service man leaving . Very reasonable price and I immediate resolution of problem . Would highly recommend this company to family and friends.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale provided exceptional customer service. He took the time to answer all our questions, and my kids were thrilled to watch everything he did. We were very happy Dale came to help us with our pipe overflow problem. We felt we were in good hands.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Fabulous job done by Dale!! Very knowledgeable, personable, and efficient!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale was courteous and explained fully before and after what he was doing and explained my options for keeping the problem in check.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I recently had our kitchen sink faucet repaired. Thomas Bernie and Sons Ltd. were our choice of plumbers and did not disappoint! They were very accommodating in terms of my appointment time as I had some time restraints that day. Dale showed up exactly when he said he would, and did a very good job in an efficient, timely and very pleasant manner. We are very happy with the results. Thanks!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

We recently had some plumbing repair work completed with reference to our on-suite bathroom. Thos.R.Birnie & Sons provided excellent customer service overall and the technician, Paul was polite, professional, knowledgeable and executed quality workmanship in a reasonable time frame. I would highly recommend Paul and the Thos.R.Birnie & Sons team to anyone in need of professional plumbing expertise.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We recently had some plumbing repair work completed with reference to our on-suite bathroom. Thos.R.Birnie & Sons provided excellent customer service overall and the technician, Paul was polite, professional, knowledgeable and executed quality workmanship in a reasonable time frame. I would highly recommend Paul and the Thos.R.Birnie & Sons team to anyone in need of professional plumbing expertise.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We recently had our plumbing replaced in the downstairs bath, laundry room and hall. We also had them install a backwater valve. Not only were Tom and Jason friendly, they were also very professional. They cleaned up as they went, and then removed all the debris. We were not left with a mess to clean up. Altogether, a great job. Well Done! I would recommend them to anyone who has the need for a plumber.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We recently had Tom and Jason from Thos. R. Birnie replace the plumbing in our downstairs bath, laundry room, hall , and also install a backwater valve. Not only were they very friendly, but very professional as well. They cleaned up as they went and removed all the debris. I would recommend them for anybodys plumbing needs. A job well done!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tom and Jason of Birine & Sons did an excellent job. Everything went smoothly and they cleaned everything up after they were finished

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had Robert S. here at the house several times. Each time he was courteous, and very knowledgeable about his work. He eventually install two new toilets. This was done quietly and efficiently, and he cleaned up after his work. Thank you Robert. Richard Maddigan

5 Stars rated.
5 Stars rated.
5 Stars rated.

The service person who came to our house was friendly, professional and resolved our problem in very short time (the problem has not reoccurred). I'm most impressed with Thos R. Birnie & Sons, and would recommend their service to others. Keep up the good work!

5 Stars rated.
5 Stars rated.
5 Stars rated.

My service by Robert S. was handled very efficiently and professionally. By him showing up promptly after my call it avoided a disaster since my drain to the city sewer was clogged and it just started to rain when he put the cable in the drain. The rain was just starting to back up and when the cable reached 20 feet down the clog was cleared. Thanks To Thos. R Birnie and Sons, especially Robert S.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent and professional service by Tom and Jay who repaired the sewer pipe. They were friendly, explained everything very clearly...I recommend them highly!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale did a great job, very professional and courteous. I will definitely call this company again the next time I need a plumber.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Paul was a fantastic technician. He was right on time, and very thorough. I had a clogged toilet, which ended up being some weird reverse toilet that no one had ever seen before. He attempted to auger the toilet for quite a while to no avail. He then informed me that it was futile and that I would simply need to get a brand new toilet. I was concerned that it would take hours and that Paul wouldn't have time to install it. However to my surprise he went and picked up a new toilet, brought it back within 20 minutes and installed within another 20 minutes. I was so impressed with the speed and quality of the service. I am elated to have a brand new fully functioning toilet. I will most definitely be recommending Paul and Birnie & Sons Ltd to the everyone for their plumbing needs. I had a 5 STAR experience! Thank you!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great job!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale installed our new shower valve. Everything was explained in detail before hand and he did an excellent job on the installation. Quick and efficient!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Paul was a fantastic technician. He was right on time, and very thorough. I had a clogged toilet, which ended up being some weird reverse toilet that no one had ever seen before. He attempted to auger the toilet for quite a while to no avail. He then informed me that it was futile and that I would simply need to get a brand new toilet. I was concerned that it would take hours and that Paul wouldn't have time to install it. However to my surprise he went and picked up a new toilet, brought it back within 20 minutes and installed within another 20 minutes. I was so impressed with the speed and quality of the service. I am elated to have a brand new fully functioning toilet. I will most definitely be recommending Paul and Birnie & Sons Ltd to the everyone for their plumbing needs. I had a 5 STAR experience! Thank you!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent and knowledgeable service. Friendly and helpful. Problem fixed!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jason and Regen were on time and did and did a great job,i would highly recommend them both

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had no problem from when I called to make the appointment to when Mike & Jeff arrived. They were very nice gentlemen and did the work very well. I have used this company on other occasions and have had no problems with them.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Robert was professional through out the time he was at my residence. It took him about 5 minutes to clear the problem. he then prepared my bill explaining what the costs covered and about the savings program. It is people like Robert that shows customers why they should use your company. thank you.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We were very impressed with the work that Robert S. did at our place. He found some challenges with the old plumbing but stuck at it until the job was done. Some parts were missing from the shower package; he returned promptly with the new part and installed it. Throughout, he was very friendly with us. Five stars!

5 Stars rated.
5 Stars rated.
5 Stars rated.

It was a messy job but Robert was up to the task. He was efficient and answered all of my questions (which were many!) He was considerate of my home and wore coverings for his boots and machine. It was good to receive a DVD showing the results. Thank you for the great service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Robert S. was helpful and professional. He answered any questions I had and did a great job.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I called this company because i had heard good reviews about them. Both Teri and the technician were more than helpful letting me know when and what time he would be coming to fix the problem. Dale came and gave me options and within no time the problem was fixed. He was very friendly and helpful and it was a pleasure to meet him, next time I need a plumber I know who to call. I would definitely recommend this company and Dale to anyone I know. Thanks very much everyone, great service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We just had an excellent experience, when we called with a 'crappy" situation. (We couldn't help ourselves with the pun) . We had an emergency that required a professional touch. The booking process was smooth and we were called back exactly at the times we were advised of. They even tried getting us the help at the end of the day when we called last minute. We didn't' even expect that as an option as we were calling for a next day appointment. The two technicians that arrived, again exactly on time, did the repair at a very competitive price and addressed the issues that caused the "problem". Thanks for the help! Very happy with the results, professionalism and price!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale came to sort out a leak for me. Before he arrived the office called me twice to let me know who was coming and when he would be arriving, I appreciated that very much, thank you. Dale was an extremely nice person, very friendly, he did a great job fixing the problem. Outstanding service throughout and I would not hesitate to call this company back again and and refer them to anyone else.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent service and quality of work on installation of a mainline backwater valve http://backwatervalve.com/. Kellholm was pleasant, efficient and knew what he was doing.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dale came to sort out my problem. He was extremely pleasant and went out of his way to sort everything out. The whole process of finding a plumber was something I was dreading but when I contacted this company they were more than helpful kept in touch with me on a regular basis letting me know exactly when the technician would be arriving. Absolutely great service and would not hesitate to call them again and recommend them to anyone else. Many thanks Dale for doing a superb job.

5 Stars rated.
5 Stars rated.
5 Stars rated.

From our kind and courteous receptionist at Birnie's, to the speedy response to our plumbing 'emergency', to our fine plumber Dale who acted quickly and skillfully to fix the problem, all the while letting me know what was going on - this has been one of the very best experiences I've had with the trades in over 40 years of home ownership in Hamilton! Thanks to Dale and Birnie's.

5 Stars rated.
5 Stars rated.
5 Stars rated.

GREAT GUYS, professional, funny and so pleasant. thank you, quick, clean in and out, great job Claire Richard

5 Stars rated.
5 Stars rated.
5 Stars rated.

(no comment)

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service! Friendly and professional. I will cal again uf the need arises

5 Stars rated.
5 Stars rated.
5 Stars rated.

We received great information on our needs. Service was very fast, excellent and polite. We had a great time talking to them.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service by Dale.He was informative and completed the job successfully.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I was having different companies come into my home to give me estimates on installing a Backwater Valve. All the other companies except two came in and just looked at the floor and gave me an estimate. Kevin was very courteous explained what he would like to do at no charge to me. He took a video of the inside of the main line. He reviewed it with me & then he emailed me a copy. He was friendly & explained that there was also a break in the main line - which I already knew was there, but I liked the idea that he was thorough & would not come to me later with some surprises. I was very impressed.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We were having a problem shutting off the water for the outside hose bib to prepare for the winter. We called Birnie Thos R & Sons to provide an estimate for the job. Mike arrived and reviewed our options and we hired him on the spot. Mike was knowledgeable and he answered all our questions - and taught us a thing or two. We are thankful he was able to do the work without having to cut a huge hole in our ceiling, which we were told could be needed by many plumbers we spoke to. Great service and would highly recommend this company!

5 Stars rated.
5 Stars rated.
5 Stars rated.

The installer Kalum was both personable and friendly. He answered all my questions and did a superb job on the installation of our backflow valve. He was very proffessional and efficient

5 Stars rated.
5 Stars rated.
5 Stars rated.

The installer Kalum was both personable and friendly. He answered all my questions and did a superb job on the installation of our backflow valve. He was very proffessional and efficient

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very satisfied

5 Stars rated.
5 Stars rated.
5 Stars rated.

I wouldn't hesitate for a minute to recommend 5 Stinky to my family and friends. Tom did an amazing job installing a back flow valve. He was hard working and prompt and extremely professional. The whole thos R Birnie staff from when I first requested a quote and when the job was done did an outstanding job. Thank You.

I have never, ever been so impressed with the AMAZING SERVICE that we just experienced at our home, the service professional that you sent was responsive to our needs and concerns, understood our predicament and provide us with permanent solution to our plumbing problems. I thought that such incredible service would have cost me a small fortune, I was wrong, the value I was shown and the service I was provided was more than fair and Tom even saved us an additional 15%, incredible. Thanks Tom for the great service.

P Sweeney

The service man was very respectful and kind. He did the repair in under 90 minutes. The serviceman arrived on time. I really liked that they wore shoe covers. That is a customer care feature that really stood out in my mind.

A Jones

We noticed water and sewage coming up the laundry room drain so we called them and they came within a day to fix the problem. Very hospitibal men and humourous too. I would call them again if I had a problem.

C Mountain

Water was coming out of our basement shower. Birnie & Sons staff came within short time after call and performed video inspection. Located the blockage and removed tree roots in efficient manner. Problem solved and fixed in a short time.

R Irvine

He was on time (as we all know a rare thing in the service industry) he was friendly, and super fast. The price was great and the best part... he took away the old toilet and all the cardboard from the new one! He left me no mess to clean up! You have to love that!

L Lefrancois

For the best in customer service, professionalism and expertise for your plumbing needs, call and speak with the helpful and friendly team at Birnie & Sons Plumbing today.

Call Birnie